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2 nights (Jun 1 - Jun 3)
2 adults

The Lugger Inn

4.6 (670 reviews)
The Promenade Marine Terrace
Tel: 01736363236
The Lugger Inn is situated on the beautiful sea front in Penzance, affording views across Mounts Bay, the hotel is over 100 years old and is rich in character. The Hotel proprietor Lesley has been running the business since 1999 and prides herself on the hotel / restaurants' homely atmosphere.The restaurant has an extensive menu sourcing products locally where possible,and our fish dishes are fresh from our local fishing port of Newlyn. The highlight of the menu is the Lugger Carvery which is of a very high standard and locally sourced, thus making the guests and customers stay a memorable one. The Lugger Inn is ideally situated for access to the Isles of Scilly, Newlyn Fishing Port,St. Micheals Mount,The Minack Theatre,Lands End and the famous Eden Project. Walking distance to the town, train & bus terminals, ferry port and lands end airport for the Isles Scilly. Whether you are looking for a mini break/relaxing holiday or a superb dining experience Lesley & the Crew will make you more than welcome!
Total rates, from Sat 1 Jun 2024, to Mon 3 Jun 2024, for 2 nights.
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Child Ages Child Age

Facilities

  • A la Carte
  • Function Room
  • Outside Seated Area
  • Italian Buffet Fridays & Saturdays
  • Sunday Carvery Roast
  • Bar Available
  • Beer Garden
  • Children Welcome
  • Disabled Access
  • Full Alcohol Drinks Licence
  • Internet Access
  • Packed Lunch By Arrangement
  • Restaurant
  • Café / Restaurant (on site)

Policies

Check In: Between 15:00 and 22:00
Check Out: Between 10:00 and 10:30
Wi-fi: Wireless internet is available and is free of charge.
Smoking: There is no smoking permitted anywhere within the property.
Parking: Limited parking is available on site and is free of charge. On street parking is available and is free of charge. Parking is available nearby at a charge of £6.00 per day.

Children: Children of all ages are welcome.
Pets: Pets are not allowed.
Groups: All groups are accepted.

Average

4.6
out of 5
670 reviews

96% recommend

Breakdown

Location
Cleanliness
Service/Staff
Facilities
Reviews
5
out of 5

21st May 2024:

I felt quite at home from the minute I arrived. I had a lovely spacious room with a nice light decor and a fantastic Seaview. All the staff were friendly and helpful. The bed was comfortable and the food was delicious. Thank you.

Tips:

I don't have a car so it was very useful to find the railway station, bus station and tourist information all next to each other. I caught a bus to St Just, where I visited the Art Gallery of World renowned artist Kurt Jackson, which is free. He is also involved with the Seal Research Foundation (I think it's called that) and there was a very interesting exhibition about this upstairs). I also caught a bus to St Ives, which is absolutely beautiful. I visited The Barbara Hepworth Museum, Tate St Ives, the Museum and an exhibition at the St Ives Art Club. I had a wonderful walk along the South West Coast Path to Marazion and the beautiful St Michael's Mount. On my return I visited Penlee House Gallery and Museum in Morrab Road, which is just past the Lugger Inn. I also visited Morrab Gardens. There is so much to do and see in the area. I feel I've just started.

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

5
out of 5

19th May 2024:

The best location. Everything is so close by. The "one stop shop". Comfortable bedding, very clean, great food, all day service is available, very friendly staff.

Tips:

Penzance offers so much to do and explore the region.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

18th May 2024:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

17th May 2024:

Superb in all respects

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

14th May 2024:

Lovely place great staff had a great time there

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

7th May 2024:

No complaints from us everything was to our liking The one thing we would say is could do with a bar lounge to sit and have a drink when weather is not too good and can't sit outside and restaurant is busy.would not hesitate to come back.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

6th May 2024:

service first class staff very pleasent a very happy ship

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

6th May 2024:

From the moment we arrived the staff were friendly and helpful. The room was amazing and cleaned daily during our stay. Meals were a good price and of a very high standard.

Tips:

If you do nothing else then the short trip to St Michaels Mount is a must

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

5th May 2024:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

3rd May 2024:

Thoroughly enjoyable stay

Tips:

Penlee gallery 7 minutes walk ia a must see

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

3rd May 2024:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

29th April 2024:

The Luggar Inn was a great place to stay. Lovely room with a sea view, great food and staff, very welcoming atmosphere for all. Would definitely stay again.

Tips:

Probably easier if you have a car but the bus services are generally very good and can get you to pretty much all the best spots in West Cornwall.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

27th April 2024:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

26th April 2024:

Fantastic stay in a room with a sea scape view clean tidy staff would help in any way they they could just fantastic thankyou

Tips:

Food in area is a dream

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

22nd April 2024:

A lovely friendly hotel right on the seafront with great views across Mounts Bay. Good breakfasts. Our room 5 was spacious, light and airy. Great position for an easy flat walk along the promenade or for a exploring further afield.

Tips:

We enjoyed the Italian buffet at the hotel and also the Sunday roasts. We like Lewis chip shop in Newlyn too.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

19th April 2024:

The room was spacious and the sea view was fantastic. Breakfasts were more than substantial! However, the room decor is dated and the mattress should be replaced. It tilts downhill on one side (nearest the bathroom) and I kept feeling I was going to roll off the bed. Otherwise, a great stay and and we appreciated the car park.

Tips:

Dolphin tavern is great! For a coast tour take the lands End coaster bus (bus station by train station). Don’t drive!! You’ll have a better time.

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

5
out of 5

2nd April 2024:

Lovely room, amazing sea view, great breakfast and lovely staff

Tips:

Walk the coastal path to Marazion and then (if possible) the causeway to St Michael's Mount

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

4.3
out of 5

1st March 2024:

Out of season so no breakfast which was not a problem. Lovely big room and a very good rate thank you. My fourth stay and hope to stay again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

28th December 2023:

Friendly staff, excellent food, good service, wonderful views from the comfortable room. No lifts and plenty of stairs so might not suit the less mobile traveller!

Tips:

Located on the sea front, but less than 1/2 mile from town centre, shops, railhead, buses and other attractions.

Ratings:
Location
Cleanliness
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Would Recommend: Yes

5
out of 5

27th December 2023:

As always a very friendly and comfortable visit, not our first and definitely won't be the last.

Tips:

Go for a seaview room for glorious views over to the Jubilee pool, St Michael's Mount and Newlyn. Not able to visit for dinner this time but the restaurant is serves excellent food, we've never been disappointed, especially the pizzas and pasta.

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

5
out of 5

25th December 2023:

Great location, great food, great service. Amazing Christmas decorations. We had a very spacious room, excellent shower. Would highly recommend staying here. The hotel staff were so kind to us 5 years ago when my father-in-law died on the 23rd December. We wanted to return and create happy memories. Thank you

Tips:

Walking distance to Marazion and Mousehole. On the seafront.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

11th December 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

2nd December 2023:

Very friendly staff and good food.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

29th November 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

12th November 2023:

Staff were fantastic very friendly and helpful

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

8th November 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

5th November 2023:

Superb location overlooking Mounts Bay. Close to train station, shops and lovely walks along the prom to Newlyn. Tidal pool and heated pool just 100 yards away. Staff friendly and very accommodating. Food excellent and a fantastic variety on menu. Carvery as good as it gets and the Italian buffet outstanding in quality and value for money.

Tips:

Everything you will ever need in a family holiday.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

4th November 2023:

Thank you to all at The Lugger Inn for looking after myself and two brothers so well this last week.The reason of our trip was to visit relatives. We were greeted with a smile and that set the standard for the rest of our stay.All the staff were extremely pleasant. The food was well cooked, tasty and very generous portions. The bedrooms were comfortable and my sea facing window gave me a incredible view of the storm which hit the coast this week. Thank you all, we will be back again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you so much for your comments. We are glad you had an enjoyable time despite the storm, but they are a spectacle being so close to the sea. Hope to see you soon.

5
out of 5

3rd November 2023:

We received a very warm welcome once again and it was like returning to friends. Nothing is ever too much trouble and the superb staff are always ready to help in any way they can. The rooms are clean and very comfortable and the food is very good with an excellent choice for evening meals.

Tips:

Close to the Cornish Pirates rugby ground.The promenade is flat and so walking is easy. There is a very pleasant park nearby and good walks in both directions.

Ratings:
Location
Cleanliness
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Would Recommend: Yes

5
out of 5

31st October 2023:

Lovely stay as usual. Staff went out of their way to help us on several occasions. Room cheerfully changed for me. Nothing wrong with room. My mobility issues. For a biggish hotel the atmosphere and service is very down to earth, friendly, personal and out of the way helpful. Thoroughly recommend.

Tips:

Excellent Sunday carvery at the Lugger. Cornish Coaster bus sight seeing trip. You can use your bus pass. Fascinating nautical memorabilia at the Admiral Benbow pub. Very friendly but then there is no end to the friendly, characterful pubs in Penzance. Use Penzance Taxis. Prompt, friendly, lots of women drivers. Excellent service once they realised my friend and I had limited mobility.

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

4.5
out of 5

30th October 2023:

Great place for short stay. Staff are brilliant, breakfast great and the Italian buffet on Saturday was excellent. Spotlessly clean. Bits of TLC needed here and there but overall it’s excellent value.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

25th October 2023:

The location was great and the view from our room was amazing.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

18th October 2023:

Great to have full size towels, beautiful views and warm welcome by staff. Food was amazing

Ratings:
Location
Cleanliness
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Would Recommend: Yes

4.8
out of 5

17th October 2023:

Fabulous view and a lovely room. Easy walk to town or even Newlyn. Glorious weather helped. It's a pity we can't order that every time

Tips:

I found the local restaurants excellent and plentiful. They were cheaper than my part of the world. I didn't eat at the Lugger but the drink was very reasonably priced

Ratings:
Location
Cleanliness
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Facilities

Would Recommend: Yes

5
out of 5

15th October 2023:

We had a lovely stay that will be repeated again next year. The Sunday lunch was wonderful.

Tips:

Mousehole is a most relaxing place a must to visit.. We also enjoyed a walk around Porthleven.

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

5
out of 5

14th October 2023:

We haven’t stayed yet we are arriving on the19 October two single room one four man room four single beds 3 nights for me 4 nights for five have all stayed before and its lovely see you Thursday thank you Jerry

Ratings:
Location
Cleanliness
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Would Recommend: No

5
out of 5

3rd October 2023:

Friendly management and staff always pleasant and polite nothing was to much trouble for them food was excellent and always hot unlike a lot of hotels if you are looking for a hotel in Penzance Cornwall look no further the Lugger in excelle's. Thanks for everything. Gary and Diane Rogers.

Tips:

So much to see around the area we were on a trip down memory lane brilliant.

Ratings:
Location
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Facilities

Would Recommend: Yes

5
out of 5

1st October 2023:

Great time in the Hotel, I would like to say thank you for the wonderful hospitality. 👍

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

30th September 2023:

Absolutely 👍🏾 brilliant as always 4th time I have stayed here and every time it has been a pleasure wonderful staff looked after me for my needs. Thank you all

Tips:

The restaurant on site does wonderful good value for money food with such a good variety. I had one of the best pizza here. Brilliant location to see Penzance and nearby places. Bus station, train station and ferry terminal within walking distance. Jubilee Pool just across the road

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for taking the time to leave review. So glad you enjoyed your stay. Hope to see you again in the future.

5
out of 5

26th September 2023:

Another awesome stay at our favourite home From home. The staff are great the food is fab and the location is ideal. Already booked for next years stay.

Tips:

Sea front location short walk to everything

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

24th September 2023:

I enjoy the people there and the location near to the sea. Food is really good.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

23rd September 2023:

Shower in room 19 wasn't very good and also could do with a bed side lamp. Also would be nice to have a some comfy seating in the bar area.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.8
out of 5

22nd September 2023:

Great location. The food is excellent. The owners/managers were lovely & helpful. Some issues with room 18 - mattress on L side of bed by window needs replacing, sink too small - can’t fill kettle, power in shower v poor. Sheet felt v damp & condensation on windows on last night of stay. Cut stay 2 days short but owners v helpful & refunded. Would be so much better with some basics such as cleaning the restaurant floor between dinner & breakfast, basic maintenance & cleaning. Parking hit & miss.

Tips:

Highly recommend seafood linguine and fish chowder. Good deserts too.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for your review, we have noted your comments and passed them to the general manager, we are sorry that you decided to leave early, so pleased the food was a success, we do welcome your comments and we will act on them accordingly.

4.3
out of 5

21st September 2023:

We enjoyed our stay. Room 15 was very comfortable and we enjoyed the sea view. Some of the paintwork on the stairs needs repainting, the grouting at the bottom of the shower needs replacing, Despite reporting it, the light above the wash basin wasn't replaced. We ate in the dining room on 4 nights and enjoyed the food. Unfortunately the Friday evening was completely spoilt by Riley, the child of one of your staff, running around and shouting.

Tips:

Good parking on the road and in a bay further down. Hotel 20 minutes walk from the station. All buses including the open top coastal take the senior bus pass.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, we are so sorry that your restaurant experience was disturbed by Riley, it is always a difficult call when trying to introduce a child to different surroundings, we think the fruit shoot didn't help, we can only apologise and bring this to his mums attention...with regards to the light and the shower this we have passed on to the general manager.

5
out of 5

21st September 2023:

I have mobility problens and the staff were understanding and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

20th September 2023:

Excellent stay. Staff really helpful. Ideal location

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

17th September 2023:

Staff friendly and helpful. The new bed we had was excellant, after the beds position was moved there is now a beautiful sea view and tv is in a good place. Thanks will be back.lamorna cove .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

16th September 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

14th September 2023:

Had 2nights got upgrade to seaview family had a carvery with us Sunday which was amazing 4vegans really enjoyed nutroast and the choice of vegetables was just amazing defo recommend

Tips:

The £7.00bus day pass

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

13th September 2023:

Building a little tired otherwise great

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is very much appreciated!

5
out of 5

13th September 2023:

From arrival to departure, the staff were incredibly helpful and friendly. We had a Seaview room which was fantastic. There were a few stairs to get there, so bear that I'm mind. We would love to go back. We had a car which we didn't use much. Parking is a bit of a challenge. The buses are great and you can use the coastal path for walking.

Tips:

Mackerel Bay is a great seafood light bight stop. No reservations so you might have to queue. There's a lovely fishmonger on the Newlyn Harbor which sells delicious crab sandwiches made fresh. The Lands End Coaster is a good choice bus, hop on and hop off all around the coast. Great atmosphere and food at the Admiral Benbow pub. The Lizard is worth a trip too.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

12th September 2023:

I ended up parking in a car park, as the hotel has limited space and the sea front was busy. But not too expensive and easy to walk back from

Tips:

The street food stalls on the Promenade a definitely worth a visit.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.5
out of 5

12th September 2023:

The perfect location, such hard working and helpful staff, good breakfast. Fresh paint and carpets but showers weren’t powerful and mattresses tired! All forgiven due to lovely people and stunning location. All in all a comfortable stay.

Tips:

Mermaid Alley bistro in chapel street for unusual but delicious food. Starter of buffalo broccoli delicious, no buffalo involved! Cheap and fun Is the meadery by the landing stage to the Scillies. We had smaller portion of chicken and chips, bottle of wine and 2 good puds, all for £58, not bad these days. Lovely staff too!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review we have noted your comments with regards to the bed and have replaced it with a new one! Hopefully you will return to us again soon!

4.5
out of 5

9th September 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

9th September 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

8th September 2023:

Staff friendly, hotel was clean food excellant. Would certainly stay again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

8th September 2023:

Lovely stay at the Lugger. Lovely big room, sea view, comfy bed and great breakfast. Easy access to town centre if required.

Tips:

The location is central and there's a nice walk along the prom. Plenty of eating opportunities and some pubs mostly towards town so head left out the building.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

4th September 2023:

Very friendly and accommodating staff!

Tips:

perfect spot for stay or drink or food with a great sea view!

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

4th September 2023:

Everything about my stay front start to finish was wonderful. The staff was helpful,kind and friendly. The place was spotless and the food excellent. A great room with a fantastic view A big thankyou to all the staff. I'll finitely return.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4
out of 5

31st August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

30th August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review it is very much appreciated!

4.8
out of 5

28th August 2023:

Lovely to stay at the Lugger again. Terrific location with marvellous views across Mount's Bay. Friendly, helpful and welcoming staff. Rooms are simple, but adequate.

Tips:

Walk, hire bikes, take buses, look around you. No two days are the same!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

28th August 2023:

Only thing missing in the rooms were irons Staff were fantastic and quality of food and prices were brilliant

Ratings:
Location
Cleanliness
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Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated, for future reference we do provide an iron & ironing board on request!

5
out of 5

27th August 2023:

Very helpful staff’ thank you

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

25th August 2023:

Loved the location, all the staff and the breakfast was to die for!

Tips:

Breakfast was hot, delicious and well cooked, and the service was over and beyond. The location is amazing being right on the sea front and a short walk to the main town centre. I’d totally stay here again if ever in the area. Thank you to all the staff. You made me feel like part of the family!

Ratings:
Location
Cleanliness
Service/Staff
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Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.5
out of 5

24th August 2023:

Parking a bit tricky if you want to access the car We had a nice stay, thank you

Tips:

Sea fishing was great Visit Lands End

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is very much appreciated!

3
out of 5

23rd August 2023:

Would love to give you an excellent review, but can't... Walls paper-thin with cartoon creaky floorboards, tiny tiny bathroom and mattresses a couple of stays past their best. Furniture ok if dated- except for the table in the window which needs repairing/replacing. Our room was very warm even with the fan blowing, so I would not like to stay here when the weather is good. Breakfast was ok, but food was disappointing quality and poor preparation. Had pizza in the restaurant one evening. Despite the waitress admitting she misheard our order she would not refund the fourth pizza- there were 3 of us?, Just boxed it up for us. Ruined our evening.

Tips:

Good situation for exploring the local area. Frasers Fish and Chips just along the road was excellent. Watch the parking as it could be very easy to get blocked in, especially if you want to take your car out in the evening or leave early in the morning.

Ratings:
Location
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Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are so sorry that we did not meet your expectations, we note your comments and will pass them on to our chef.

4.8
out of 5

21st August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is very much appreciated!

5
out of 5

20th August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

20th August 2023:

Great staff.

Tips:

Right on the Promenade. Car parked in Luggers car park.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is greatly appreciated!

4.3
out of 5

19th August 2023:

Tips:

The parking is a little bit unclear. Need to get a hair dryer from the reception in advance to your shower

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is greatly appreciated!

5
out of 5

18th August 2023:

A very nice Inn, clean, comfortable and lovely helpful polite staff. Breakfast was included in the price and there was plenty to pick from. We had a fab room with great views. Would stay again

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review it is very much appreciated!

3.3
out of 5

18th August 2023:

Improve the breakfast

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, it is very much appreciated, we have noted your comments.

4.8
out of 5

18th August 2023:

We were very comfortable and happy at the Luger inn.we had a pleasant spacious room albeit the bathroom was very tiny. The staff were welcoming and the food was enjoyable. The included breakfast was a great bonus. Would stay again.

Tips:

It was a great location on the promenade and an easy walk into station and shops.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, it is very much appreciated!

5
out of 5

17th August 2023:

Lovely view and the staff were excellent

Tips:

The Coastal bus was a good way to see the countryside rather than driving yourself. Fantastic cream tea in The Quirky Bird cafe in Market Jew Street

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our Inn , it is greatly appreciated!

4.8
out of 5

16th August 2023:

The bathroom could use a refresh/deep clean. The shower pressure was extremely weak. But overall a fantastic stay and would come back

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our Inn, it is greatly appreciated!

2.5
out of 5

15th August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for completing a review of our Inn, it is greatly appreciated!

2.5
out of 5

14th August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our in it is greatly appreciated!

5
out of 5

12th August 2023:

Very good place to stay good view of the sea room was really big and clean and was cleaned every day staff good and polite really good place to stay thank you

Tips:

All very good, on the car park , park at front or back not in the middle that what we were told by staff so we didn't get blocked in

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.5
out of 5

10th August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

THANK YOU FOR YOUR REVIEW IT IS GREATLY APPRECIATED!

4.8
out of 5

10th August 2023:

Do not order steak! They have no idea how to prepare it. I ordered rare ribeye, and got medium done low quality meat full of fat. All was covered with sauce as if they were trying to hide it. Peppercorn sauce was horrible. Didn't taste anything like it should. Worst meal i ever had. Even Wetherspoon serves better steaks than them.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review we are pleased that you enjoyed your stay with us, we note your comments with regards to your steak and we will pass this on to the chef!

2.3
out of 5

8th August 2023:

Old building and very old furniture. Our shower in the room didn’t worked well. Unstable water flow - that was really bad. Staff was very friendly, thats the positive point.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

We are sorry that we did not meet your expectations, we note your comments and will be working to correct these issues.

4.5
out of 5

6th August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay, your review is very much appreciated!

4.5
out of 5

6th August 2023:

I loved my stay here. The staff were all excellent-helpful, welcoming and friendly. The room was just as promised-in the eaves and quirky. The view was breathtaking. I could have sat in the window and watched the sea all day! The room was spotless and the bathroom with a double ended bath looked fab but the water pressure is an issue when using the bath/shower, there was also not enough hot water when I needed it. This wouldn’t stop me staying again though but it might be more of an issue for other people. I visit Penzance regularly and would definitely stay in the luggar again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, it is greatly appreciated, we note your comments with regards to the water pressure and this is an issue that we are trying very hard to sort out, due to the location of the water boiler it is a bit of a nightmare its fine if not everyone is using a shower at the same time but we do agree that this is an issue, so sorry we do hope that it didn't cause to much inconvenience.

4.5
out of 5

6th August 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

4.5
out of 5

4th August 2023:

The shower was very poor. Was either freeIng cold and barely any water. Or scalding hot with slightly more water. Everything else was fantastic

Tips:

Nice local restaurants all within walking distance. 25 min drive to Lands End. Nice town centre. Lido was fun but verrrrry cold!!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is very much appreciated, we note your comments with regards to the shower flow being temperamental and we are sorting this!

4.5
out of 5

31st July 2023:

Lovely hotel and staff are so friendly and helpful. I've been staying here for over 25 years!

Tips:

I would definitely recommend visiting the Isles of Scilly, great fun on the boat (Scillonian III), and St Ives on the scenic train from St Erth.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

30th July 2023:

Friendly and helpful. Fabulous menu in hotel restaurant. Superb breakfast. Only need to point out that parking and the stairs up to the rooms MIGHT be an issue for anyone with walking disabilities, however, one of our party managed perfectly well with their crutches.

Tips:

Great location for a holiday base. Visit Lands End, St Isaac, Newquay, Truro, the list is endless. St Michael's Mount is a must. Lovely place to take any age.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

30th July 2023:

Lovely staff, great food, perfect location. It was an enjoyable stay. Areas to improve - water pressure in the shower, a hook on the door in the bathroom would be convenient. Also shows has some mould on the walls.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review, we note your comments and we will sort these issues, we are grateful for all feedbacks good or poor as we can only correct once we are informed!

1.3
out of 5

28th July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

We are so sorry that we did not meet your expectations...we just wish that your group had come to us whilst you were staying here instead of leaving a review after your stay as we cannot put issues right after the event, we do welcome your feedback.

1.3
out of 5

28th July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for your review we are sorry that we did not meet your expectations, we had no complaints from you whilst you were actually staying with us which is a shame as we would have tried our very best to rectify what was wrong. it is very difficult to deal with a complaint after the guest has stayed, all we can do is apologise. We do welcome a feedback both good or not so good this allows us to put right whatever is wrong.

4.3
out of 5

27th July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is very much appreciated!

4.5
out of 5

25th July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is very much appreciated!

3.5
out of 5

21st July 2023:

Failed to act on complaint that soap dispenser in room was empty. Buffet breakfast was lukewarm, bacon overcooked and tough and eggs messy. Go back to breakfast cooked to order.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, we are sorry that you experienced issues during your stay with us, we have noted your complaints and we will be speaking with the staff that you spoke with at the time, we value your custom and hope that you will return again to us, we welcome all reviews good or disappointing as this is how we learn to put things right!

4.3
out of 5

21st July 2023:

Proximity to busy road - noisy - but it was great access to everything. Great breakfast!

Tips:

Book ahead — but the Admiral Benbow restaurant is fabulous! Good proximity to St. Michael’s Mount, Land’s End, the Merry Maidens.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much apprciated!

4.8
out of 5

19th July 2023:

Welcoming reception, spacious room, good choice for breakfast. Only downside was the shower had developed a fault and had no pressure, however the problem was dealt with immediately and satisfactorily.

Tips:

Not surer if it was due to the weather but most of the small shops closed at 4 pm

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated! so sorry about the shower which has since been sorted!

5
out of 5

18th July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.5
out of 5

17th July 2023:

Great location, great breakfast. Very clean and pleasant. Front desk not staffed so tourist questions were a little hard to get answered.

Tips:

Walk to Newlyn - Mackerel Sky!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, it is very much appreciated, just for future reference, our reception desk is manned part time on Mondays, Wednesday, & Fridays on Tuesdays, Thursdays, Saturday's and Sundays it is manned by the rest of the team working in other areas of the INN, we are sorry if you had questions that were not answered during your stay, all our staff are very happy to help at any time.

5
out of 5

16th July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

15th July 2023:

Lovely place to stay. We had a room at the rear of the inn it was very good, clean with plenty of space. The staff were very friendly, informed us about inn and surrounding area and made us feel very welcome. The breakfast was outstanding good quality food, quick friendly service with plenty to choose from. We had dinner in the restaurant on two occasions and the meals were again outstanding with plenty of choice and they were delicious and filling. Again the service was superb. We would definitely stay at this inn again and will recommend it to any one who is visiting Penzance.

Tips:

Would recommend the inns restaurant. We visited May’s Chinese and the meal was very good there. The seafront is beautiful and a lovely walk around the harbour. There is loads of little villages and some superb beaches/coves along the coastline well worth the visit. Everywhere we visited were very welcoming.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

15th July 2023:

Another great stay at the Lugger. Great breakfast AGAIN. Nothing too much trouble for staff especialy manager Leslie

Tips:

Hayle, Jubillee pool, Cape Cornwall

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

13th July 2023:

Giá consigliato ad altro turisti incontrati per caso all'hotel di sosta a Hastings

Tips:

Costa suggestiva.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is very much appreciated!

5
out of 5

10th July 2023:

The service at this hotel was excellent, due to the staff all working together to deliver to there customers. There restaurant had a wide choice of food and the Italian buffet was excellent value for money.

Tips:

This hotel is a good base for the exploring the local area close to the Bus and Rail stations, so you don't need to use your car while there.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

3.8
out of 5

10th July 2023:

Thanks for upgrading our room! The best anniversary trip ever!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review and it was a pleasure to upgrade you! Congratulations again!!!!!

5
out of 5

8th July 2023:

We've now stayed with you 3 times, one being with rules as we came out of Covid, must say we've been more than happy everytime, thank you.

Tips:

Great food at The Lugger Inn, visit to Pendennis Castle for us.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

4th July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4
out of 5

4th July 2023:

It was a great location and the bar/restaurant has a fun vibe and energy. A few update like new carpet in the hallways and a new paint job would go a long way to improve the staying experience. The shower in our room was a little dodgy as well, and should be fixed. The staff were wonderful.

Tips:

St Michael’s Mount, the Minack Theater, hikes along Land’s End!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us, we note your comments with regards to the hallways and the carpets all of which is in hand to be implemented this month, with regards to the water flow system, this is an issue we are trying to sort out as the tank is on the ground floor which can affect the flow if the INN is full and all are using at the same time...we have installed pumps to hel alleviate this issue.

5
out of 5

3rd July 2023:

Nice Staff, Clean rooms. Directly to the sea. Breakfast was very good. I would definetly come back here.

Tips:

The italian Buffet on fridays and saturdays at the luggar inn is really good. The Mermaid alley a small restaurant i can also recommend. The day Ticket for the Bus is also very good.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

2nd July 2023:

My stay were very pleasant, I got everything I needed for a comfortable stay. The breakfast service was excellent, the staff were really nice and helpful. I did not expected I got cooked hot meal every morning! Reception were really nice, I got really smooth check in and check out experience. Only one thing is the hot water for showing, maybe it was because of the low pressure, the amount of water was little whenever I tried to get some hot water.

Tips:

Bring a pair of slipper!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review it is very much appreciated, we have noted your comment with regards to the water pressure and this is an issue during high season when the INN is full and all guests are using the showers & baths, we are trying our best to sort this situation by installing separate pumps.

5
out of 5

1st July 2023:

Great to find such a wonderful reasonable priced hotel. Staff so friendly, food tasty and at a good price!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

1st July 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

28th June 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

25th June 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

23rd June 2023:

Clean and friendly

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

22nd June 2023:

What a great place to stay staff excellent room’s excellent and food excellent will be definitely back 10/10

Tips:

The sea palace Chinese is the best Chinese we’ve ever had every dish superb, also great was the fish and chips just along from Luger very fresh.we come down fishing and it’s the best venue for boat beach and lure fishing the staff at the lugger gave us some good tips on venues and what to use. Really is a great place to visit always something to do

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated! and we will look forward to seeing you on your return!

3.8
out of 5

19th June 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is greatly appreciated!

4.3
out of 5

16th June 2023:

Comfortable room with fresh decor and great view. Noise from bar kept to a minimum. Room got hot during day so suggest curtains be left closed on hot summer days when room not occupied.

Tips:

Good base for exploring West Cornwall. Other restaurants hard to find.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is greatly appreciated!

4
out of 5

16th June 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is greatly appreciated!

4.8
out of 5

16th June 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is greatly appreciated!

4.8
out of 5

12th June 2023:

All good!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our Inn, it is very much appreciated!

3.8
out of 5

12th June 2023:

Noe lift, very stif stears, parking problems

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for completing a review of our INN, we are sorry that we do not have a lift, the building is too old for us to fit one, we do appreciate your comments.

4.5
out of 5

11th June 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

8th June 2023:

Super hotel, well managed by Steve and the crew who were all very obliging and very friendly. The food was excellent and great value for money. We all (7) enjoyed our stay with you, thanks for all your hard work.

Tips:

The hotel is situated on the seafront, with several bars and restaurants within a short distance, but why eat elsewhere when you've got great food selections in the Lugger.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

6th June 2023:

Geweldig hotel waar je je als gast thuis voelt.

Tips:

Het hotel ligt aan zee en is een prima uitgangspunt voor ontdekken van het achterland.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is very much appreciated!

5
out of 5

3rd June 2023:

Helpful friendly staff. Fabulous stay as always

Tips:

Trip to the Scilly isles is a must. Best Ice cream is up the road from the hotel

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review it is very much appreciated!

5
out of 5

26th May 2023:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is very much appreciated!

4.8
out of 5

26th May 2023:

A really good find. I'd been to the pub on previous visits to Penzance but this was the first time we'd stayed. The room was bright clean and comfortable. The only downside was during the night we were occasionally woken by what sounded like a motor running. If it's likely to effect I'd recommend a sea view as that's away from the kitchen where we thought the motor is

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay with us, we note your comments with regards to the motor sound during your stay, it was either your extractor fan in the bathroom which can be switched off or room 20's extractor fan, we would have sorted this for you easily if you had mentioned it during your stay, we do hope that this did not effect your stay too much, please do pop back and stay again soon!

4.8
out of 5

25th May 2023:

We really loved our stay, staff very friendly and helpful. The only thing I would mention is in our room (6), the light above the bed is very, very low and we nearly knocked it off! Also, the water in the shower was more of a trickle! Everything else was great!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review we are pleased that you enjoyed your stay, we note your comments and we will be rectifying these small issues.

4.8
out of 5

19th May 2023:

Everything was wonderful all the staff the clean spacious room. Wonderful breakfast. Good location to explore as bus station and train station near by. Hotel overlooking the sea I am planning to stay again in the near future

Tips:

Plenty to do nearby the bus and train stations. Jubilee pool just a 3 minute walk. Shops within 10 minutes walking. Nice for coastal walks. Lots of traditional pubs around. Hotel has its own restaurant and bar and nice to sit outside and enjoy a drink Recommend place

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is very much appreciated!

5
out of 5

15th May 2023:

Lovely friendly staff. Breakfast is excellent. Evening menu also excellent.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

11th May 2023:

The warm, down-to earth and cheerful staff made us feel at home at once. Good food from a comprehensive and varied menu. We stayed for six nights, and plan to return to your charming hotel and town.

Tips:

We liked very much the Morrab Gardens and Library, and found the town centre and shopping street very charming.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review it is very much appreciated!

5
out of 5

8th May 2023:

Fantastic location, room was excellent, service was very good and kind.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is very much appreciated!

5
out of 5

5th May 2023:

They were a very friendly and customer orientated staff. They went out of their way when we couldn't find any restaurants one evening. Definitely a stay worthwhile

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review we really appreciate it!

5
out of 5

27th April 2023:

We had a great time and absolutely loved staying at the Lugger Inn. Very friendly and helpful staff made us feel right at home. Will be recommending to anyone visiting Penzance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you so much for your great review we really appreciate it!

5
out of 5

24th April 2023:

Very pleased with our room and all staff very helpful and pleasant. Well placed for trips out to St Ives lizard Newlyn lands end. Penzance is also a lovely town. Food was fantastic and priced reasonably. Definitely recommend a stay at The Lugger you will not disappointed

Tips:

As above really.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN it is greatly appreciated!

4.5
out of 5

21st April 2023:

I stayed in room # 5 and really enjoyed my stay during 4 days of working-related activities. I only missed a bit more heating from the radiators. Great breakfast!

Tips:

The Nepalese/Indian restaurant "Taj Mahal" serves fantastic food at a low price with enthusiastic service.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our Inn it is greatly appreciated!

4.8
out of 5

20th April 2023:

We enjoyed a very pleasant holiday, thank you for your friendliness and we hope to stay again

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our Inn it is greatly appreciated!

4.8
out of 5

18th April 2023:

We had a very enjoyable stay and the lovely room upgrade was a lovely bonus. Thank you so much. All the staff were very friendly and helpful.

Tips:

We would thoroughly recommend the Friday night Italian buffet at the hotel and also the Sunday carvery. In the past we have also eaten midweek and enjoyed the wide range of menu at very reasonable prices. There are lovely views of Mounts Bay from the front rooms which are bright and airy.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

11th April 2023:

Honestly, I really recommend this place for many reasons. Btw, I stayed during the Easter Holiday 2023 (Friday to Monday). I paid £55 per night because I got it on a promo and I booked in advance. That includes the buffet breakfast. Listed below are the really amazing things about this accommodation: 1. Dave was very accommodating and hospitable. He goes above and beyond especially during breakfast. He was just very nice and kind. 2. They allowed me to check-in early because my bus arrived at Penzance by 7am. (Note though that they allowed because the previous guests in the room left early that day). They also replied with my e-mail and phone call when I was coordinating this. Dave checked me in and explained everything. The room was not yet made when I arrived because the guests that was staying in Room 23 just left, but Dave made sure that it was made immediately. 3. The breakfast buffet was phenomenal. The sausages, for some reason, were very good. Don’t know what difference do they have from the sausages that I buy in London but they were definitely better. Maybe it’s the way they cooked it. Their restaurant is very spacious. And like what I said, Dave was a very good host and waiter during breakfast time. 4. I was in Room 23 (Sennen Cove Room) and boy, THE VIEW FROM MY ROOM WAS AMAZING. IT WAS FACING THE PROMENADE SO I SEE THE SUN RISE AND SET AND I HEAR THE WAVES TOUCHING THE WALLS OF THE PROMENADE which was wonderful. 5. My room has a double bed, very spacious, has a telly, a good sized closet, viewing chairs and table in the window area, very spacious bath and toilet as well. 6. The cleaning ladies/gents (which I haven’t met) tidied my room very well everyday. Thanks to them as well. 7. The Inn is a short walk from the Penzance Train and Bus Station. It is very close to the Jubilee Pool which also has a bus stop. There is an Iceland and Lidl close by too. Needs Improvement: 1. Room 23 has a low water pressure in the shower. The toilet and the tap both have really good water pressure though. It is just the shower, so my shower time was a bit longer because of this. At one point, I had to improvise and use water bottles to do the shower quickly. The water temperature was good though, there is warm and cool water in the tap and the shower. 2. Room 23 is just above the restaurant so you can sometimes hear the restaurant guests from the room. It did not bother me at all though because the noise is very minimal. Thank you very much to The Lugger Inn Team for a very nice stay.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

3rd April 2023:

Lovely stay, Lovely staff, thank you.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your lovely review it is greatly appreciated!

3.8
out of 5

20th March 2023:

The hotel was full of agricultural workers which wasn't what we were expecting. The stay was expensive for what it was.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for completing a review of our INN, we note your comments with regards to our agricultural workers staying here with us for the winter picking season, we are sorry if they upset you in any way, what exactly was the issue please? we have the workers stay with us every year and to date we have not received any complaints, the workers allow us to afford to stay open during the autumn and winter when normal trade is very quiet, at the time of your booking we had several offers on for 2 & 3 night stays allowing a 30% discount on all rooms? so I am sorry if this was not to your budget, we do hope that you will try us again at some point, we have some great savings from 2nd April up to 10th June 3 nights or more saving £30 per night!

4.5
out of 5

28th February 2023:

Was a bit noisy with I believe, pickers hanging about on the stairwells on phones , the following night there was a lot of singing from them , as a lone female going down stairs to get the internet pass with them there..well it be nice if the code was in my room , but the staff are lovely I felt very welcome, as a burned out carer it was still heaven breakfast was perfect thank you

Tips:

I’m local and don’t get out much

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we note your comments with regards to out agricultural workers staying with us and the WIFI code should have been in your room information folder, I will double check that all the rooms do have this in them, so sorry we hope that this wasn't too inconvenient for you, there is plenty of WIFI information dotted in the reception and the bar areas.

5
out of 5

3rd January 2023:

Thank you to the wonderful staff/management. They are friendly and nothing is too much for them. The rooms are good quality and very clean. We had an outstanding view from our room.the food is really good and we really enjoyed our cooked breakfasts.the views are good from the jubilee pool to Newlyn and we can highly recommend a stay there.

Tips:

If you want a really friendly and relaxing atmosphere please stay at the Lugger hotel you’ll love it. The views are great and the walks along the sea front are the best. You’ll love Marazion and St Michael’s mount. Penzance itself has some querky streets to investigate. Mousehole up the road is a gem with narrow streets , a lovely harbour and more lovely shops. The longboat is good for food and atmosphere in Penzance but you’ll find it hard to beat the food at the Lugger …please visit The lizard point , cape Cornwall and kynance cove all of these are amazing amongst many other places in the lovely Cornwall … it is truly a gem of a county

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review it is very much appreciated!

5
out of 5

7th November 2022:

A very nice place rooms very spacious. Food in the restaurant was excellent.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

7th November 2022:

We had a lovely sea veiw room It was very clean and spacious the staff were all friendly and helpful the breakfast was varied and plentiful too suit all tastes and appetites We enjoyed our stay and will certainly return

Tips:

When in Penzance we always have a meal at the taj an excellent Nepalese restaurant just around the corner The food at the Lugger is also excellent

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.3
out of 5

29th October 2022:

enjoyed my 4 night stay not a lot to fault really comfortable bed nice TV not exactly the ritz but much as youd expect for a 3 star i will say i was VERY impressed with the breakfast and its quality ingredients and a great position on the sea front,

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

29th October 2022:

The room was great The view sensational

Tips:

Everything was close by

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

24th October 2022:

Super friendly staff. Excellent breakfast. Restaurant for evening meal good value for superbly cooked dishes.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

21st October 2022:

Very friendly and helpful staff. One of us needed gluten free and we had no trouble in getting the correct food - nothing was too much trouble. Our sea view room was excellent, spacious and clean with a lovely en suite. The breakfasts and meals were very good portions. We had off road parking which is always a bonus. Would thoroughly recommend

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

13th October 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

12th October 2022:

Enjoyed our stay very much. No need to service room on a daily basis just when asked. Only problem I encountered was turning on the shower very stiff.

Tips:

just enjoy this wonderful location.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated and we note your comments with regards to the shower being stiff to turn on - thank you!

4.8
out of 5

12th October 2022:

I was made to feel very welcome, breakfast was really good and all evening meals were excellent.

Tips:

A really good location, central for good transport links and lots of things to do

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4
out of 5

7th October 2022:

No hot water most mornings. No bedside lamps Overhead lights too intrusive Stairs to room 19 bit of an effort if elderly (as we were) Staff happy, cheerfull,and helpfull (bar the young one)

Tips:

lots to see and places to eat.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the 4 out of 5 review we note your comments with regards to the stairs being a little to much for you, perhaps next time you could mention this and we will accommodate you accordingly, as to the lack of hot water we are a very old building and the main boiler is on the ground floor so unfortunately a little patience is called for when waiting on the hot water we do explain this to any guests staying on the top floors and this doesn't seem to be a problem for most staying with us, we note your comments with regards to the lighting and will look into bedside table lights - thank you!

4.8
out of 5

7th October 2022:

The staff are wonderful - very friendly and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.3
out of 5

4th October 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

4th October 2022:

Very friendly staff in all roles

Tips:

Taj Mahal and fish and chip shop around the corner both excellent.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

1st October 2022:

Superb location with stunning sea views. The staff were brilliant and the food superb. The complete package. We've stayed at the Lugger a number of times and have always been impressed . I would recommend the Lugger to all and sundry. A good time guaranteed.

Tips:

Many good old style pubs nearby and the walk along the promenade is excellent.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

30th September 2022:

Friendly staff and very good food.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.3
out of 5

27th September 2022:

Excellent breakfast, friendly staff

Tips:

Just round the corner comfy pub with great food: The Navy Inn.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

26th September 2022:

Hospitality Tray in the Room was well stocked and good coffee. Excellent Breakfasts

Tips:

Ideal for visiting the Isles of Scilly

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

22nd September 2022:

We like to try lots of different restaurants when we travel -- but honestly, The Lugger's food was excellent, and we knew we could always return to our hotel for a great meal. And the service was most attentive. We loved it!

Tips:

The Lugger is in the center of everything. Right on the waterfront, and an easy walk into town or a brisk walk down the esplanade to Newlyn and back. Great location!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

20th September 2022:

Tips:

Plenty of places to eat & drink. Mouse hole lovely walk there.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

12th September 2022:

Affordable, spacious and very clean room with great sea views , comfortable bed, nice breakfast, really friendly staff. We even got a lift to the station because it was hammering down and we couldn’t get a taxi! I would highly recommend this accommodation to anyone.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

10th September 2022:

I ate dinner in every evening of my stay. However, it would have been great to have had a lounge area to enjoy after dinner drinks....in comfort; not in the dining room. As a business, think of the money you would make-when people are relaxed: they drink (and eat) more. I answered yes to the last question; recommending to other travellers, but with reservations!

Tips:

My tip for other travellers is to research Cornwall before the visit; there is so much to see after careful planning. There are trains and buses from Penzance that travel county wide, for people who don't own cars; and then there is the coastal path for walkers. I hope the Lugger Inn doesn't suffer too much due to the forthcoming energy crisis.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is very much appreciated...we too would like to have a lounge area it is something we are looking into however, we would need more space in order to provide one...lots of ideas so who knows maybe in the near future this might be possible and yes this winter is certainly going to be a struggle for all small businesses.

4.5
out of 5

10th September 2022:

Good price for the location. Old building, slightly tired. Good buffet breakfast,but slow service on a couple of days.and if you're going to say a customer is being a 'fat pig' to another staff member, best not to do so when they can hear you.

Tips:

The £20 week bus ticket is useful if you're doing a fair bit of bus travel. Easy to walk along the coast path, or across to Pendeen and St Just via the Men an Tol and Chapel.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for taking the time to complete a review for us it is very much appreciated and we have noted your comments.

5
out of 5

10th September 2022:

Very relaxing stay. Great food. Big breakfast. Regularly stay here and will stay again.

Tips:

Great scenery. Good communications to other attractions like the Minack,Lands End etc. Love jubillee pool.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

5th September 2022:

Leaking roof in room 14 needs repairing, sleep was ruined having to fill up glasses when it leaked.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review, we note your comments with regards to the leak in your room, our workman are now on the case unfortunately we could not get a builder at the time of your stay and the INN was full so we could not move you to another room, we are sorry for the inconvenience.

4.5
out of 5

4th September 2022:

The room was very smart and comfortable and we enjoyed your Italian Buffet .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

4th September 2022:

Very friendly staff especially the lady who served us breakfast every morning. Great selection of cereals and cooked breakfast. Lovely spacious room, not the best of views at rear of hotel (we have seen worse 😂) but didn’t book the hotel for the view and were out and about all day. There are rooms at front with sea view. About 10/15 min walk to centre of Penzance where there is an abundance of shops, restaurants, bars etc. Also the open air pool nearby.

Tips:

Think I covered that in above. Some stunning architecture in town too. Handy for train & bus stations. We paid £5 each for bus day ticket and went all round Cornwall by bus, you can hop on/off as you please. Family ticket is only £10 and valid with any bus operator. Super service.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4
out of 5

3rd September 2022:

Staff were amazing, very approachable and helpful. Room was OK, mould in parts of the bathroom. Hugely uncomfortable headboard (fence). Annoying constant drip outside my window, slept terrible because of it. Shower was poor pressure wise Breakfast was amazing. I felt the menu was limited, disappointed that "seasonal vegetables" was 3 different coloured peppers. Steak and Ale pie was more gravy than anything else. No outside table service was disappointing. I would say that The Lugger Inn was OK, saved from less than that by the staff. I wouldn't recommend it to others or stay there again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thanks for the review... so sorry we did not meet your expectations we will take on board your comments.

3.5
out of 5

1st September 2022:

Bar shuts when not busy so residents can't get a drink

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.5
out of 5

31st August 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

30th August 2022:

Lovely location and welcoming attentive staff

Tips:

Beautiful costal paths, one leading to St Michaels Mount

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

28th August 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

26th August 2022:

Room was comfortable and the fan came in very handy. Ensuite was a good size and a good shower. Only other useful things would have been a mirror and some hooks for coats.There was some staffing issues one morning but breakfast was great, and a member of staff gratefully made us up a breakfast on the morning we had to catch the scillonian.

Tips:

Location was great for going to the Scilly isles. You can walk the 3 miles to st Michael's mount or catch a bus there. There are plenty of local buses, we went to St Ives and Land's End.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is greatly appreciated!

4.5
out of 5

26th August 2022:

The room was very spacious and always tidy and clean. There weren't many people available at the reception for questions and check in, but when around, the staff was super friendly.a

Tips:

Cork & Fork, long walks along the promenade.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is very much appreciated!

5
out of 5

26th August 2022:

very good no problems at all. Good food. The only bad comment is the parking, not many spaces on the front of the Inn and you have to lucky to get a space on the road.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

3.8
out of 5

25th August 2022:

The view from our room was great, but the bed was quite short and the mattress was old. The breakfast was ok.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for the review we note your comments with regards to the mattress and this we will be changing

5
out of 5

24th August 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

23rd August 2022:

Another lovely stay in the lugger Staff friendly but as always very busy Would like a few more salad options on the menu

Tips:

A trip to st Ives on the train was only a few pounds And no parking at the other end

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your kind review it is greatly appreciated!

4.8
out of 5

22nd August 2022:

So sorry cannot recommend on the fact that there was a function on Saturday night below our room and the music blasting until midnight was horrendous I had a 7 hour journey next day on hardly any sleep. We were told it was mentioned on the website which it wasn't other people at breakfast were clearly not happy such a shame it spoiled our visit.

Tips:

Lands End music and fireworks festival every Tuesday and Thursday was spectacular

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for the overall great review. We note your comments with regards to the function taking place during your stay we are sorry that the 80th Birthday celebrations disturbed your early night...unfortunately we are an establishment that caters for parties and weddings and whilst this is not every week-end it is something that is expected of us...we can only apologise for the inconvenience caused to you at the time, we have not received any other complaints with regards to this.

4.8
out of 5

21st August 2022:

Steve was excellent on helping with the booking and Chloe was amazing in looking after our party of six in the restaurant on two days. One of our party has dietary restrictions but it was all dealt with efficiently and with humour. A top restaurant/bar team.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

21st August 2022:

The Lugger is one of the most friendly Inns/Hotels that we have ever stayed at. The staff really make the Lugger what it is and are a real credit to you. Although all of the staff were really helpful and friendly, for us the Housekeeper was the stand-out, she was so helpful and nothing was too much trouble for her.

Tips:

Make a point of visiting Zebra Crossing Cafe at 10A Morrab Road. Facilities would have been 5 - the shower in the room (23) was hard work, the water pressure was far too low. It would have been nice to have 2 small arm chairs in the room

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review we really appreciate your kind words and we will pass on your comments to our head-housekeeper Cheryl she will be thrilled.

5
out of 5

20th August 2022:

Thankyou for your excellent service We enjoyed our stay at the Lugger Inn The only downside of our stay is that the parking facilities are a nightmare, you should include in your Resume detailing the parking structure, Thankyou

Tips:

We had a great open top bus ride to St Ives and was a very reasonable fare, St Ives is lovely

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review we are pleased that you enjoyed your stay...we note your comments with regards to our "Free" car park and we do clearly state that we have a very small car park on site which can accommodate approximately 6 cars...however we do realise that whilst it is an awkward layout i.e.; (two lines of x 3 cars, so not great if you are the middle car) customers do have a choice whether to use the car park or park off site... most guests when staying usually leave their car in the car park and support our public transport when here, we can only provide what we have, there is also "free" parking on the promenade directly opposite our business this though is very much at a premium during the high season which is when you were staying with us, if you booked online with an agent then they also do have this information...we can only apologise if you did not see this information at the time of your booking.

4.5
out of 5

18th August 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the kind review it is greatly appreciated!

5
out of 5

16th August 2022:

Staff were lovely and very knowledgable about allergies.

Tips:

So much to do and see. Swimming directly from the hotel was brilliant. Walk around to St Micheal Mount or Newlyn was lovely and very easy. Several good pubs and restaurants in Penzance itself to explore. Live music at the Lugger was very good.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4
out of 5

14th August 2022:

The parking was a problem as the spaces at the front of the hotel are very limited and hard to find a space on the promenade. Bathroom very small and shower head holder broken and when told them didn’t seem to want to fix it! Location very good and breakfast was enjoyable. Staf me very helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Dear |Guest thank you for the review we very much appreciate it...we note your comments with regards to the shower head and this has now been sorted, we are sorry that you had issues with parking we do have a small car - park which is "Free" but at this time of year it can be very busy - likewise with the "Free" parking directly opposite us...Penzance is in need of more parking something that the council could do with investing in but unfortunately it will never be "Free"

5
out of 5

14th August 2022:

I really enjoyed my stay at your hotel. I wasn't expecting a heatwave. Next time I come at end of August, for better temperature. One thing, I couldn't close the curtain properly. I am glad that you had a fan.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review, we note your comments with regards to the curtains and are sorting it....Thank you we are very grateful for the review!

5
out of 5

13th August 2022:

Everyone I dealt with was an absolute pleasure. I was super nervous about going on my first solo holiday but the staff were so friendly and made me feel totally welcome. Breakfast was delicious and my room was perfect, a complete haven to escape to when the heat got a bit *too* much! After locking myself out of my room going for a morning cigarette, I was helped by a woman who very kindly made sure I was okay before getting it sorted. It was nice to be able to have a laugh and a joke about the unusual architecture and be recommended some beautiful local cider too. I can’t wait to come back.

Tips:

I didn’t get to do nearly as much as I wanted during my stay as I was so distracted with the scenery. My main recommendation would be to take your time, you can’t rush in a town like this. The Lugger Inn restaurant was incredible although book a table in advance, this place gets very busy for good reason! Polgoon Vineyard was beautiful and everything in the gift shop was delicious. The local shops have a lot more to offer than you’d think, a short walk up the hill takes you to some independent businesses that I could have spent hours in. On the way home I was already planning my next visit and it’ll definitely be at the Lugger Inn again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Awre, thanks for the great review it is very much appreciated! We pride ourselves on our customer service and its so refreshing to have a review that states just this! Thank you! we will look forward to welcoming you again in the near future!

4.8
out of 5

13th August 2022:

Perfect location, brilliantly clean rooms & great breakfast. Only slight mark downs were the shower was a bit weak & I felt the staff seemed a bit stretched & overworked slightly, did exceptionally given how much they were rushing around.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review, yes, we have been struggling to find staff this year we hope it didn't affect your stay, we are all working very hard and we hope to see you again in the near future! your review makes it all worth while - thanks again!

4.8
out of 5

12th August 2022:

You can tell the guys are working very hard, as it shows in such beautifully presented rooms (also loved the decor of the place) and in ensuring you're well catered for at breakfast. I'll miss the panoramic views over the bay!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review we are pleased that you enjoyed your stay with us!

4.5
out of 5

11th August 2022:

The breakfast was delicious. Having dinner at the restaurant was also a good experience. Convenient to transport hubs...Enjoyed the staying. Thank you!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

11th August 2022:

The room was clean and had a very nice view of the sea. I only got to try the buffet breakfast and that was my favourite of the whole stay.

Tips:

It's a 10 minute walk from the station. 5 mins walk from the Jubilee Pool bus stop if you want to go to Land's End.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

10th August 2022:

We really enjoyed our stay at the Luger ,the room was clean ,bright and had a fantastic view, we also ate at the hotel on a number of occasions and I can highly recommend the food , especially the Italian evening , breakfasts were really nice with a large selection from fruit , cereal to the full English , the chef and staff did a great job right throughout our stay . We will definitely stay again

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4
out of 5

8th August 2022:

lovely staff, only point any chance the car park could be made a little larger, otherwise agree with The Lugger Inn, to try to ensure the council keep free parking on the main road. Hope to be back sometime.

Tips:

Visit Isles of Scilly. Use local bus services to visit other places of interest/towns. Eat at The Lugger Inn.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review Oh if only we could extend the car - park !!!sorry its just not an option... hope to see you again in the near future!

5
out of 5

8th August 2022:

Great location, clean large room. Enjoyed stay. Good breakfast. Would be good if.parking a bit better organised.

Tips:

Don't miss swim in jubilee pool.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Dear Mr. Travis, thank you for the great review it is very much appreciated! We note your comments with regards to our car park unfortunately there is not a lot we can do to improve it but hey at least it is "free" parking something which is at a premium nowadays......

4.8
out of 5

7th August 2022:

Very friendly staff, nice place and situated in a good location also

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4
out of 5

7th August 2022:

love the breakfast the pillows are a bit dirty and with some bad scents power of shower is weak

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Dear Mr. Chung thank you for completing a review of our INN, we are pleased that you enjoyed your stay, we note your comments with regards to the pillows and we will be replacing these now that you have bought it to our attention if you had told us at the time of your stay we would have replaced them straight away for you.

4
out of 5

5th August 2022:

Could have benefited from a fan in the room. Lovely friendly and welcoming staff.

Tips:

Excellent location with great sea views…. Easy walking distance to town and bus/train station. Fantastic full English breakfast provided. Highly recommend.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

We are guessing that you pressed the wrong button for the location as your review states its excellent but the score is one? So pleased that you enjoyed your stay here at the Lugger Inn, we do have plenty of fans so it would have been easy to have provided you with one had you asked.... we will look forward to seeing you again in the near future!

4.3
out of 5

4th August 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

4th August 2022:

Had a 3 night stay, was on my own, all the staff were very welcoming, would ask how your day has been and give any ideas on what to do. I had a huge double sea view room. Breakfast was delicious, Dawn was very attentive and welcoming every morning.

Tips:

The open top bus tour is great value to get around to see the sights takes you to Lands End and St Ives, certainly worth saving your petrol costs and giving up your prized free parking space!! Frasers Fish and Chip Shop is a must to go try!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

dear guest thank you for the great review and we are pleased that you enjoyed your stay here with us, we will look forward to seeing you again!

5
out of 5

4th August 2022:

Great location. Looked exactly like the pictures online. All the staff we met were very friendly and helpful.

Tips:

Weatherspoons, up the hill, is open late for drinks after the theatre. We went to the Minack twice, and had a great time.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our in it is greatly appreciated!

4.8
out of 5

2nd August 2022:

I thought the room was nice, the bathroom was more spacious than I expected, and the ladies downstairs were lovely when helping us with the breakfast buffet.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review we very much appreciate it!

3.8
out of 5

31st July 2022:

Next to useless trickle of a shower, good breakfast

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN and your stay here with us, we note your comments with regards to the shower being slow and have a plumber to look at this issue for us.

5
out of 5

29th July 2022:

The rooms are lovely and the breakfast is great.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

27th July 2022:

All good. Great b/ fast Value for money

Tips:

Plenty pubs & restaurants in great locations. Shops ect

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

26th July 2022:

Perfect location and the most friendly staff. We had a very warm welcome and throughout our stay the staff were fantastic. Such a warming place to stay. Breakfast was amazing and room was very clean! Would certainly return and we highly recommend others to stay.

Tips:

We recommend the local boat trips and little cafes around. We had dinner our first night an The Luggers Inn which was perfect and ventured to Mousehole for the other night. The only thing we recommend is take buses where you can as in smaller towns parking is minimal. Will definitely be returning to Penzance!!!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

24th July 2022:

Great location. Great breakfast. Friendly, helpful staff. We would go back. The mattresses did not give us as much support as we would have liked.

Tips:

You are on the sea front in a great location, however, if you can't sleep through the sound of gulls but like the window open I suggest you bring ear plugs or just close the window.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated we note your comments with regards to the bed not being very supportive, we will be checking this for a change in this room asap. we will look forward to seeing you again in the near future.

5
out of 5

22nd July 2022:

Lovely warm welcome on arrival. The family room had a stunning view and was perfect for the 4 of us. We chose to eat in the evening at The Lugger and the menu had lots of choice. The food we received really was delicious and clearly freshly prepared. We had to leave fairly early the next morning (and outside of breakfast hours) and the staff at The Lugger were extremely helpful and certainly went out of their way to ensure we had breakfast prior to leaving. We look forward to going back next year!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

20th July 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

19th July 2022:

Another great year Thanks to Leslie and all the team at the Lugger they. Are our stay so special every year . See you next year

Tips:

Plenty of restaurants and bars around best off staying un the Lugger good drinks and great food

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

18th July 2022:

Perfect location good value for money, good food

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

17th July 2022:

Very friendly staff who make you feel welcome, excellent view from room and quality meals in the in house restaurant.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

17th July 2022:

I have stayed at Falmouth,Newquay and here. This was by far the best accommodation I have stayed at.Staff were very helpful. I had a room at? the front and it was a delight to sit in my bay window at night watching the world go by. Excellent choice.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

16th July 2022:

Lovely hotel with everything we needed. Friendly staff. Good to be provided with fan in room as got very hot. We’re both vegetarian so was nice to have wide selection of options for a main meal. Could have done with maybe some vegetarian sausages and pastries or fruit at breakfast, else was very tasty. Sea view fantastic.

Tips:

Local wildlife watching boat trips and open top buses both great ways to explore the local sites. We came by train but public transport to sites and villages very good. Minack theatre lovely to walk around, we thought that had a better garden area then st Michael’s Mount. St Ives on bus or train great place to go for a beach day.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review for us we are very grateful, we hope that you will return again soon.

5
out of 5

16th July 2022:

Lovely location with great food and professional staff well worth the visit certainly go back and stay again.

Tips:

Great food and friendly environment definitely recommend, plenty to see and do around the location.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the lovely comments what a great review! very much appreciated and we hope to see you again in the near future!

5
out of 5

13th July 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the 5 out of 5 review it is greatly appreciated!

5
out of 5

12th July 2022:

We were upgraded from double on-suite to a suite seaview room which was great. The restaurant menu and food is excellent. Unfortunately whilst there I tested+ve for covid. The hotel could not have been more helpful and kind and when our leaving day came and I was still not fit they found us another room for two days. The Lugger staff wear shirts with Lugger Crew on the back. This Lugger has just the best crew.

Tips:

Good bus services to get you around Cornwall.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Dear Guest Thank you for the great review we are thrilled with your comments... we do hope that you have made a full recovery now and we hope to see you again in the near future!

4.5
out of 5

11th July 2022:

splendid stay and most enjoyable. Wonderful staff. Sadly one of the youths attempted a very poor Yorkshire accent but forgiven because Jess and Shelley were little starlets. The correct pronunciation of Staithes, Sough and Haugh mark the difference. Yet another enjoyable visit

Tips:

Dont drink too much

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review! we will pass on your comments to the team!

3.5
out of 5

7th July 2022:

Good position as a base for Penzance, ferry port and beyond. Lovely room. Shower pressure awful barely a dribble. Good breakfast. Chaotic parking system. Staff communication poor at times.

Tips:

Hollywood pizza next to the Savoy cinema do a main and cinema ticket deal. Best homemade meatballs we've ever had. Day trip to Scilly isles worth doing.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review we have noted your comments and are working to sort the issues you raised.

3.3
out of 5

6th July 2022:

Water pressure in the shower was appalling.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Dear guest Thank you for the review we apologise for the water pressure and we are working to sort this out.

5
out of 5

5th July 2022:

Luggers Inn deliver 100% service,from checking inn right through to your stay.A very busy establishment, nothing is too much trouble.On my journey home, they made me a packed lunch for my travel's home. Rooms are spotless,food delicious!Staff are wonderful, always eye contact and friendly faces,very attentive.

Tips:

At breakfast in morning i found Dawn, very informative to guest's, giving tips and places to visit

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

3rd July 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

1st July 2022:

You are all very helpful and happy. Nothing was too much trouble for you.

Tips:

Conveniently placed for getting about, and I to town.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.5
out of 5

28th June 2022:

Friendly staff. Breakfast was ample and freshly cooked with a good choice of cereal etc , tea and fresh coffee. Picked a tricky weekend without knowing on booking. Credit to staff and organisers it all went off without trouble that we saw. Only criticism would be low water pressure in the bathroom, entrance lobby could have done with a mopping daily after the events, but guessing this is not the norm for a weekend stay. Overall the clear up was pretty impressive for such an event .

Tips:

Lovely walk to mousehole round the coast path. Fish and chips behind the lugger very good . Indian restaurant also great flavour food and friendly service.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated, yes the weekend was shall we say "Pretty Busy" over 40,000 people hit our tiny town and this was definitely the busiest we have seen it over the past 32 years of its existence, we do apologise that the reception floor was a little scruffy during this busy time... staffing has been very difficult across the board in the hospitality sector we do hope that it didn't affect your stay too much.

4.5
out of 5

28th June 2022:

Really nice people, spotless rooms, good breakfast. Because of the location, gulls are inevitable, so you'll be waking early, also early traffic is noisy, can't be helped. Great sea view every morning and location is 5 mins to anywhere in Penzance. Would stay again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review its very much appreciated!

5
out of 5

28th June 2022:

Had a great break all staff were welcoming with the added bonus of the yearly festival.Already arranging stay for next year Thanks to you all

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review! So nice to hear a positive feedback with regards to the Golowan festival we are so proud to co/host it every year!

5
out of 5

25th June 2022:

Nice accommodation perfect located at the Promenade Penzance. Very friendly and helpful staff.

Tips:

The restaurant at the hotel offers a wide variety of different meals which are very delicious.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

24th June 2022:

The best poached eggs ever!!

Tips:

Sea Chinese restaurant is excellent Take the bus to Mousehole

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

21st June 2022:

We thoroughly enjoyed our stay in Room 9, which was specious and enjoys great views.

Tips:

Local "must see" attractions include St Michaels mount and the wonderful Minack Theatre.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is greatly appreciated!

4.8
out of 5

21st June 2022:

Extremely helpful and friendly reception staff. Some of dining staff could take a leaf out of their book.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated and your comments have been noted!

4.8
out of 5

21st June 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you your your review it is greatly appreciated!

4
out of 5

19th June 2022:

Had a nice five days there, noce room well serviced,staff good and obliging, excellent value you for money. Thank you

Tips:

Would recommended.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review we are pleased that you enjoyed your stay!

4
out of 5

17th June 2022:

Room facilities need to be improved. Water/ biscuits almost standard these days including hair dryer. Shower holder in Room 6 was broken with poor water flow. Also no welcome brochure in Room 6. Flat roof outside Room 9 needs requires cleaning & maintenance. Parking difficult and limited. Marked bays might help.

Tips:

Good restaurants nearby particularly The Bakehouse, Artist’s Residence. Publicise ‘Open Topped’ bus routes.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Od dear it would seem that your stay was not up to your standards, this is a shame especially as whilst you were with us you didn't mention any of this to us? I will do my best to answer your issues:* Shower holder has now been fixed, water flow is due to the boiler being situated on the other side of the Inn and it does take a while for the flow to reach this side of the building the building is extremely old and whilst it oozes character there are some things that just cannot be sorted due to the age...we stopped providing biscuits with our tea & coffee in the rooms as some guests decided to feed the seaguls with them which caused untold issues both inside and outside of the INN, with regards to drinking water we do not provide bottled water as the water from the tap is perfectly fit for human consumption, we agree that the flat roof outside of room 9 does need a tidy up and this is part of our ongoing improvements here, our car park affords just 8 spaces and is strictly first come first serve basis whilst its small it is "free" and there is the added bonus of free parking directly opposite the Inn something not a lot of towns or Hotels/Inns have the luxury of, placing markers in the car park would not alter the fact that if you are the middle car you will still be blocked in, this is why we take your registration on arrival - we are sorry that you experienced theses issues.

5
out of 5

17th June 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

14th June 2022:

the Lugger Inn is an ideal place to stay in Penzance and the attention of the staff is always friendly and efficient, unfortunately on my first day breakfast was hard to negotiate but I think that was due to a novice staff member, next day everything was smooth as usual. I fully recommend the Lugger.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

3
out of 5

13th June 2022:

Lovely room. With character sloping floor😀 shame we were above function room and had not been informed about a party on our last night there. We could not find anyone on reception to ask if we could change rooms that eve . We had to move our car away from function room as people had spilled out into car park . The noise was so deafening in our room we had to go out, which we not planning to do on our last night.

Tips:

Not much in town centre. Grubby We found an Italian next to queens hotel which was very accommodating and the Godolphin was. Ok. St michaels mount was well worth the visit and neighbouring marizian was a much better area for drinks and dining

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Sorry to hear that you experienced noise from the birthday party on site, the reception bell is in the outer reception which is connected to the owners accommodation and they would have been happy to help you...also any member of staff working that evening could have helped...our reception is not manned 24/7 as we are a small family run business.

4.5
out of 5

8th June 2022:

Superb service from all staff encountered; in bar and dining room, check in and at the wedding we were there to celebrate. It was obvious that everyone was working really hard. If things weren't quite right, issues were dealt with straight away. Food excellent quality and value for money. The home made desserts and cream teas were a real highlight!

Tips:

Would recommend restaurant at The Lugger Inn. Only issue is parking. Parking along the promenade is free but so busy, we only got a space one night. Pay and display at St Anthony's car park less than 5 mins away is free from 4pm til 9am so we parked here overnight and easy to pay on the Just Park app when we needed to.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review is is very much appreciated!

4.5
out of 5

7th June 2022:

We were all very impressed with all of the staff, especially Jess and the Breakfast Captain. The food was also excellent. We had no complaints at all, apart from one very noisy bedroom, No. 9 I think, but not your issue.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated

4.8
out of 5

6th June 2022:

Very warm and welcoming staff. Thank you all.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

6th June 2022:

I really enjoyed the stay here. The atmosphere was friendly, helpful and enjoyable to be a part of for four weeks. The food selection was just what I enjoy and the service was especially good. I will definitely be staying there again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

5th June 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

2nd June 2022:

Great place to stay with staff being very friendly, helpful and engaging.

Tips:

loads of good places to eat including the Lugger itself.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

30th May 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

29th May 2022:

The staff was extraordinarily helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

28th May 2022:

Had an great time there, the room was lovely and very quiet I slept so well. Breakfast was great and I did not bother going anywhere else for dinner as the food in the restaurant was very nice. And the staff were very friendly and helpful.

Tips:

Use the Cornwall Coaster bus service as it is a great service along the coast and stops off so you can walk the SWCP. Cape Cornwall to Lands end and then to porthcurno are two great walks.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your great review it is very much appreciated!

4
out of 5

27th May 2022:

Staff are friendly and helpful. I was also able to leave my luggage at reception so I could go out and about before catching my train back home.

Tips:

There's a local Co-op and Lidl close by so you can pick up things for lunch before going out for the day. The local Lido is close by too.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for your review it is greatly appreciated!

4.8
out of 5

27th May 2022:

I found this hotel absolutely perfect, the location in front of the sea with a stunning view from the room, is amazing though the bus station is 15 minutes walk. The staff is very friendly and helpful. The full English breakfast is delicious, the same as dinner at the restaurant. I HAVE ALREADY RECOMMENDED TO OTHER TRAVELLERS IN CORNWALL.

Tips:

Take the Land coaster to Lands End & St. Ives, the trip in the open air double decker is great and so are the destinations. This bus also goes to Marazion to visit St Michael's Mount. A very interesting full day.experience. And also The Lizard is a great day off

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you so much for your great review we are very grateful for your comments!

4.3
out of 5

26th May 2022:

Our evening meal was expensive and did not live up to expectations. The breakfast each day was good.

Tips:

Bring some good walking shoes.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review we note your comments with regards to your evening meal not being up to your expectations? did you say at the time as we always like to help where possible and I am sure that we could have sorted any issues out for you at the time?

5
out of 5

25th May 2022:

The food and view at The Lugger were so excellent that I ate there every night. The breakfast and dinner staff always pleasant.

Tips:

Don't miss Penlee Art Gallery and Gardens. Also, nearby is Morrab Subtropical Gardens. I loved songbirds and beautiful landscaping. Zebra Crossing serves ice cream and sandwiches. I picked up a sandwich for my lunch later.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

24th May 2022:

Your staff were really busy, but always kind and helpful. They went out of their way to prepare us a takeaway breakfast and packed lunch to cope with our early start. Thank you

Tips:

Inexpensive friendly hotel in a brilliant location. Very helpful staff. It’s not The Ritz, but everything was clean, tidy and in good order. Will stay there again when I go to Penzance

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

24th May 2022:

Helpful friendly staff

Tips:

Open top bus well worth the trip

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

21st May 2022:

Our stay was excellent in all respects. All the staff were extremely helpful and The Lugger had a warm and friendly atmosphere. The food was top class and plentiful with a great choice and we found no reason to venture anywhere else.

Tips:

Try the Land’s End Coaster, an open top double decker bus ride around the country lanes of the West Cornish Peninsular. There is always a day trip to The Isles of Scilly, train rides to St Ives and countless other spectacular things to see and do.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

19th May 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

18th May 2022:

Shower in room 19 handle really difficult to turn on/off. Often had very low pressure and would only drip out therefore not always able to take a shower when wanted. Apart from that loved our stay. Would recommend to others

Tips:

Coastal Sightseeing bus service is amazing. £5 day ticket, hop on/off at different locations. Amazing 🤩

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review and we note your comments with regards to the water pressure which is something our plumber is working on - very old building and pipework we are confident that this issue can be rectified.

5
out of 5

16th May 2022:

Stayed here before, an ideal position and very friendly staff

Tips:

plenty of eating places and Alexandra Gardens ideal for young children

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for a great review it is very much appreciated!

5
out of 5

13th May 2022:

A great place to access the ferry to the Scillies and a wonderful view of the sea and coast . Fresh modern room and comfortable bed .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

12th May 2022:

From the moment we stepped in to the hotel we were made to feel so special and welcome by Steve and Ruth they made our silver wedding anniversary that bit more special by upgrading our room which was clean bright and had everything we needed the food in the restaurant was superb and tasty all the staff were so friendly yet professional we truly wanted for nothing

Tips:

Eat at the Lugger you won't go wrong visit St Michael's mount there's lots to do either speak to Steve and Ruth or there are lots of leaflets in reception

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you Mr. & Mrs McGinlay we really appreciated your review and it was a pleasure to serve you!

5
out of 5

9th May 2022:

Attended a wedding at the Lugger, food was excellent and the staff went above and beyond to make it a very enjoyable day. Room was clean and tidy and very comfortable. Our room was at the back, so no sea view, but it did mean that it was quiet and we could leave our window open all night for fresh air, lovely! I would highly recommend!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated.

4.8
out of 5

9th May 2022:

The staff were very friendly, the food is really good and the rooms are comfortable and relaxing to be in. Also the view from the Lugger inn across Mounts bay is incredible. Thank you to all the staff who work there. We would come again and would highly recommend you to our friends

Tips:

The jubilee pool is great , St Michael’s mount in Marazion is wonderful with good beaches.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

9th May 2022:

We were looked after very well at our son and daughter-in-law wedding reception.Stunning location.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.8
out of 5

7th May 2022:

Just one little gripe…the thermostatic shower was horrendous!! Either went from cold to scolding hot…whatever way you tried to equal the temperature out…quite dangerous if children/elderly are having a shower… Staff and owner were lovely…

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review we do note your comments with regards to the shower/ water pressure fluctuation we are a very old building and some showers here are gravity fed and the rest are electric we are working with our local plumber to try and find a solution to this issue, we are sorry and hope that it didn't affect your stay too much.

4.5
out of 5

7th May 2022:

I had a seaview room, which overlooked the promenade. Excellent views.

Tips:

A little walk from the town centre, but worth it for the views.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

4.8
out of 5

5th May 2022:

The friendliest staff you could ever wish for. Lesley and her team make you so welcome, and bend over backwards to make your stay memorable. Food excellent too, thanks to Lesley's skills!

Tips:

Buses run everywhere from nearby, so no need to worry about parking.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

1.3
out of 5

2nd May 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Sorry to hear that you think our INN is below average??? and yet you state that you would recommend us to friends? We welcome all reviews both good and poor all helps us to provide a better service.

4.5
out of 5

28th April 2022:

My fourth stay and hope to stay again.

Tips:

Lots of information available in reception depending on your interests.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Many thanks for your review it is greatly appreciated!

5
out of 5

26th April 2022:

The staff was super helpful, we were vegetarians so each day, chef ensured there were hot veg breakfast prepared for us.

Tips:

Excellent views from the sea-front rooms. It is worth just staying here and enjoying! There were music and other activities arranged when we were there, so, if you fancy that, Lugger Inn does that too :)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

25th April 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

4.8
out of 5

21st April 2022:

I have been going to this hotel for nearly 30 yrs. All the staff are so friendly and helpful, it's home from home! The food is excellent too.

Tips:

There are lovely walks, you can head to Newlyn, and on to Mousehole, or in the other direction, there is a brand new coastal path from Penzance to Marazion/St Michael's Mount. Top tip - get the train from Penzance to St Ives (changing at St Erth). Enjoy!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

10th April 2022:

A very warm welcome and very accommodating The hotel is a lovely location and rooms beautiful I will definitely be staying here again I have already recommended this hotel to friends and family The breakfast was excellent with plenty of choices

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

14th March 2022:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review it is greatly appreciated!

5
out of 5

17th December 2021:

The Lugger feels genuinely friendly and welcoming. The bedroom and ensure was very clean and tidy. Carpets in really good condition and decor very good / looked after. Excellent breakfasts - excellent choices available, fresh and all cooked to order. Great Christmas decs and great atmosphere. We love staying there. Thank you :-)

Tips:

The Lugger is perfectly located for ... Walk along the prom to Newlyn Walk up in to town - loads of 'non chain' shops. Tam OShanter is an ammazing shop - buy a jumper. Go for a sea swim or try the geothermically heated swimming pool open all year, only 50yards away. Excellent local pubs to choose from. We liked The Navy just round the corner - open mike on Sunday afternoons. Go to Mousehole, The Minack theatre, St Michaels Mount .... There's so much more to do so book a long stay!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you so much for the great review we very much appreciate it, wishing you and your family a very merry Christmas!

4.5
out of 5

26th November 2021:

Good value and breakfast as well, great for beach/town and Lido. Very friendly place

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is very much appreciated!

5
out of 5

23rd November 2021:

As usual we received a vey warm welcome from all the staff and nothing was too much trouble for them. It was like going back to see old friends. The food was excellent and the bar was well stocked. The views from the hotel are superb and the hotel is close to the town centre and local amenities.

Tips:

St Michaels's Mount is an interesting place to visit, as well as Newlyn and Mousehole which are close by.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

22nd November 2021:

Lovely decorations, rooms cleverly furnished with nautical theme, food very tasty and brilliant breakfast. Staff very friendly, couldn't fault anything.

Tips:

Rugby fans Cornish Pirates just down the road, quaint shops in town with plenty of pubs

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it was very much appreciated!

5
out of 5

7th November 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the 5 out of 5 we greatly appreciate it!

4.5
out of 5

1st November 2021:

Fabulous location. Very comfortable beds, large, modern, clean room. Lovely triple wardrobe and large flat screen t.v. Very efficient heating. Helpful and friendly staff. The only negative was the shower really which was a bit temperamental, and slow to drain from the shower tray. Thank you for a lovely , comfortable 2 night stay.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review we have noted your comments with regards to the shower and we will be attending to it!

5
out of 5

31st October 2021:

Perfectly placed on the Prom. The staff were all friendly and helpful. Great views of the bay and excellent food with generous portions.

Tips:

The Food In the Lugger is great. There are other interesting pubs and restaurants in Penzance. The Acorn theatre is a great place for music or a play. Mousehole is lovely and of course St Michael's mount is close and visible in the bay. Lands end Sennen cove and cape Cornwall are all worth a visit. It's a short drive to St.Erth park and ride to get the train to St Ives but I find St Ives to packed for my liking.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

5
out of 5

30th October 2021:

Welcoming, friendly staff. Comfortable family room with sea view had good facilities. Had dinner a couple of times in the restaurant which was delicious and service was great. The included breakfast was really good.

Tips:

Dolphin Tavern in Penzance - lovely pub. Boatshed - great restaurant with lots of fresh fish on the menu. Walked from Lands End to Sennen Cove for great fish & chips and crab sandwiches. Walked from St Ives to Porthmeor - lovely beach. Visited Trengwainton National Trust gardens on a wet day for a walk and a nice cream tea.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your great review it is very much appreciated

4.8
out of 5

29th October 2021:

Great hotel with helpful and friendly staff. The location was ideal with great sea views and my room was spacious and comfortable.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

3.8
out of 5

28th October 2021:

Very friendly lady serving breakfast. Nice sized room.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your feedback it is greatly appreciated!

4.8
out of 5

28th October 2021:

The location is great, the staff was amazing and really friendly. The room was cute and clean. The only complaint I have are the beds were a little to firm for my liking, but that’s just my personal preference. I’ve slept on worse beds. I would definitely stay here again.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great feedback it is very much appreciated!

5
out of 5

26th October 2021:

Love this place, second time this year visiting. Staff are truly fantastic & will bend over backwards for your needs & requirements. Food is excellent, so much to choose off the menu. Nice rooms with everything needed for a short break.

Tips:

Just be aware on Sunday, it’s carvery only and they stop serving at 6pm

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.8
out of 5

26th October 2021:

Room just needed a little refurb as the light fittings were very loose on the wall in the bathroom, light in the bed room was loose from the ceiling & no bulb or cord on the lamp.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, we note your comments and will address the issues, we greatly appreciate your feedback.

4.5
out of 5

22nd October 2021:

Wonderful friendly staff went beyond the needs made me feel welcome and was always happy and catered for anything required had a lovely room with a sea view great breakfast service

Tips:

Easy access to the station for excursions by either train or bus lots of local shops nearby and local pubs nice walk along the sea from nice peacefully location

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

13th October 2021:

Staff very friendly and helpful. Dawn in restaurant was very friendly and very efficient in the restaurant a real people person . Great carvery on Sunday

Tips:

Great location to town and bus services and attractions,also near to ferry to go to the island of scilly . Great carvery on Sunday

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

11th October 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

5
out of 5

8th October 2021:

Un posto perfetto, per rilasciare veramente...la vista sul mare splendida E la stanza perfetto Grazie..

Tips:

L albergo ha una buona cucina, con pesce, a fianco c'è un ristorante italiano, molti cafe e ristoranti..ed è molto vicino dal centro della città...6-7 mn a piedi

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.8
out of 5

4th October 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

4th October 2021:

Great hotel, and friendly staff. Thank you for making us feel so welcome and especially making us kippers for breakfast :)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

3rd October 2021:

We have just stayed at this lovely and friendly hotel for a week. The staff are excellent and make you feel very welcome. They always have a laugh with you. The hotel is clean and serves excellent food and drinks. We can recommend this hotel 100 percent.

Tips:

There is a small car park to the front of the hotel but you can park for free on the road opposite. See views are amazing from the restaurant. Location wise is great for exploring Lands End , Marazion , St. Ives and other areas. There are plenty of restaurants in Penzance too.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

29th September 2021:

Nice and easy to find, good food, friendly staff. parking along road opposite. Rooms lovely and clean and decorated nicely.

Tips:

No need to look for places to eat as they do food and a buffet breakfast, handy for getting to the Scillonian.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

5
out of 5

28th September 2021:

Amazing view to wake up to, lovely staff, fabulous breakfast!

Tips:

Ginos the Italian restaurant down the road was superb, and the dolphin up the road.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.5
out of 5

26th September 2021:

The shower room was very small and the sink was absolutely tiny. Staff were extremely friendly. Great location, perfect for morning and evening strolls. Our room had perfect views of the sunrise.

Tips:

Get a table at The Mackrell Sky in Newlyn, you won't regret it.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

3.8
out of 5

26th September 2021:

The location overlooking the promenade and St Michael's is fantastic, as was the view from our room. The room was really clean, but the dining room felt quite grubby and we often had to discard a few plates and bowls till we found a clean one. We also spotted mould on the natural yoghurt bowl which was really off-putting. The staff were really friendly, except one of the male bar staff who was really really smarmy and creeped us both out (I'd honestly check his background record!) and sometimes the breakfast staff could be quite vocal about how much they had to do and how hard it was, which wasn't the most relaxing atmosphere. The hotel is fab, it just feels like management needs to be clear with staff about what image they want portraying to guests, and consider what they want their reputation to be about. Thank you for having us :-)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your feedback ... we note your comments and we will be looking into this, we take all reviews seriously and yours is greatly appreciated.

4
out of 5

25th September 2021:

Fantastic location. Staff on the whole were accomodation. Minor issues, one or two luggage racks in the bedrooms, and more hanging/shelf space in the bathroom would be helpful.

Tips:

Within walking distance to bus and train station. Within walking distance of a choice of eating establishments. Good views of the sea from the from of the hotel. Relatively safe to swim in the sea. Good outdoor swimming /thermal pool very close to the hotel.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

4.3
out of 5

25th September 2021:

Very enjoyable stay,

Tips:

Open top bus brilliant. Boat trip on mermaid 2 excellent. We ate in and recommend The dolphin tavern and the Yacht .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

4.5
out of 5

25th September 2021:

Had a great stay the only thing in the room that needs attention is the shower very low pressure

Tips:

Navy Inn excellent

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback and we note your comments with regards to the water pressure - this we are hoping to get sorted in the autumn months.

5
out of 5

21st September 2021:

Great helpfully I have hearing problem .try put subtitle on tv in room would not let me do it .ask if can sorted while we were out and it was done thank you .all staff were lovely and friendly.

Tips:

Lovely fantastic food and roast on Sunday

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.5
out of 5

21st September 2021:

Friendly staff nice food very relaxing place to stay

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great feedback it is very much appreciated!

4.5
out of 5

20th September 2021:

The Lugger is a good friendly and comfortable hotel with lovely staff. Tremendous location opposite the promenade with easy reach into town and bus station. Food at the restaurant was very good too. Would definitely stay there again.

Tips:

Old Lifeboat House and Admiral Bennbow both very good restaurants.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

20th September 2021:

Rooms were a little tired, good views and clean bed linen and comfortable bed. Food was excellent Breakfast was buffet style hosted by a very efficient friendly lady. Evening meals were delicious and staff were very friendly. We enjoyed our stay

Tips:

Fabulous restaurant round the corner

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the feedback it is greatly appreciated!

5
out of 5

20th September 2021:

Great place to stay, friendly staff, well located being just a short walk from the town, marina and newlyn. We will be back next year.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Many thanks for the great review it is very much appreciated!

3
out of 5

19th September 2021:

The staff at the property were very accommodating; Ruth on reception, the jolly lady and gentleman in the dining room for breakfast and lastly the Housekeeper, I am sorry I cannot remember her name. However the room was very shabby; the divans under the bed-skirts were soiled. A lot of plaster off of the wall. The back of the wardrobe has come off, the soap dispenser in the bathroom over the basin is broken, the pedal bin in the bathroom is broken, the shower itself is badly stained (shower tray) the lamp over the king size bed did not work, in general poor quality and not in good condition. No housekeeping service because of Covid-19 but the Housekeeper provided us with necessary towels and we took out the rubbish.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thanks for the review, we are sorry that we did not meet your expectations and we have taken on board you comments, we will definitely be making the necessary maintenance checks and repairs needed, we wish that you had bought these issues to us whilst staying here it would have been good to have either offered you another room or start with the repairs asap.

4.5
out of 5

19th September 2021:

Shower not draining away Breakfast cereals served in big plastic containers not very elegant more like a school canteen Slop buckets at breakfast on table in dining room not nice need doing behind the scenes Breakfast was excellent as was service Great view over the bay Breakfast starts too late for the Scilly isles ferry so need bringing back to sand as time listed in folder . However we were offered a packed lunch but then noticed as we left that other guests(fishermen) had been offered breakfast early . Scores good as we managed to get parked outside the hotel possible would be tricky in busier times

Tips:

Admiral Benbow pub great to eat in Scilly isles a must easy walk from the hotel down to the ship Food in restaurant ok but we like to try different places and Struggled to find other places to eat on first night so definitely book ahead Great fish in restaurants

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review, we note your comments and we are looking into them. With regards to an early breakfast for travelling to the isles of scilly this is offered to all our guests? we are sorry if this was not mentioned to you on your arrival?

5
out of 5

17th September 2021:

Everyone was friendly and nothing was too much.

Tips:

The open top bus to Landd End and back via St Ives is great

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

16th September 2021:

Lovely stay in room 24 apart from awful bathroom Due to the fact it doesn’t have a proper shower and should be advertised as bath only room Sorry but we thought this room was overpriced compared to the other double bed seaview rooms

Tips:

Ideal location on seafront between Penzance and Newlyn

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your feedback it is greatly appreciated and we have taken on board your comments, we are hoping to refurbish room 24's bathroom this autumn and to amend the details for it on both our website and facebook.

5
out of 5

16th September 2021:

Stayed many times. Fantastic location and food.Will return.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.8
out of 5

15th September 2021:

Depending on room, room 3 1st floor. A loud noise (sounded like a fan outside)up to 11pm at night Even with window closed

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Dear guest the fan is the extractor fan for the kitchens which is switched off at 9pm each evening.... we are sorry for the inconvenience caused but if you had let us know during your stay at the time we could have switched it off.

4
out of 5

14th September 2021:

Friendly hardworking staff excellent food.

Tips:

Local transport within short walk. To various tourist locations

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

5
out of 5

14th September 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

5
out of 5

13th September 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.5
out of 5

13th September 2021:

Absolutely great stay friendly and first class service will definitely be booking again

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.5
out of 5

12th September 2021:

made to feel welcomed

Tips:

Plenty of excellent restaurants within a 15 minute walk but do book

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for he review it is greatly appreciated!

4.5
out of 5

11th September 2021:

Lovely little place to stay, the staffs are exceptionally friendly as we felt very welcome straight away. The food is very nice.. It is not a five star hotel but we loved our stay in the Lugger Inn.

Tips:

Plenty to see and do there.. We went to Land’s End, st Michael Mount Castle, St Ives and it was just beautiful 💖

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

11th September 2021:

Brilliant place, brilliant people! 😀

Tips:

Be prepared to get on buses, trains or just drive around, there is so much to see or do!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

10th September 2021:

Had another great stay with you. Lesley and the Breakfast staff are really friendly. However, we noticed this time that Steve the manager didn't really want to know us at all. Even wished him a happy birthday but was acknowledged with a grunt. Never mind. Probably under pressure.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th September 2021:

We stayed for 3 nights in September,we had a lovely double room, check-in was very efficient and a lovely lady showed us around. Breakfast was fantastic, service was great. Would definitely come back and would recommend to anyone 😊

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

9th September 2021:

Lovely stay in a perfect location. Have the proper expectations. This is an old building, restored. Our floor was not level and the bed was not level. Bathroom facilities updated and good. View spectacular. Easy walk on the Prom to jubilee pool and Scillionian ferry. Great breakfast.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

7th September 2021:

The staff were the best but the bathroom especially the shower need some serious TLC, if there is a TV in the room try to make sure it works properly this includes the remote control, this aside you couldn't wish for a better location

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

7th September 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

6th September 2021:

Great place, clean tidy and the breakfast lady is fantastic.So helpful. Thank u.

Tips:

Dolphin Inn. Minack Threatre. Newlyn Harbour.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

5th September 2021:

Dawn was brilliant. Great banter And the food fantastic. Staff could not be faulted.

Tips:

Go to Mousehole and Sennen Cove. But come back to the Lugger for all meals- as they are fantastic, especially the cheesecake and ice cream and the magnificent Lugger Burger. A fantastic stay

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

5th September 2021:

Helpful and friendly staff, the food was unbelievable and fairly priced! We would definitely return. Thanks for making it a wonderful holiday.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

3rd September 2021:

Comfortable room . Coffee and tea available. Great TV and access to Radii. But WC not flushing properly ! Great breakfast buffet with good service. Staff on arrival quite abrupt and in rush to return to bar !

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.5
out of 5

2nd September 2021:

Staff are extremely friendly and will do anything to help . My monkfish meal was excellent

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

30th August 2021:

All staff very personable and helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.5
out of 5

30th August 2021:

The room we had was small. The ceiling was low which I had hit my head a few times. There was no lift to our room so moving luggage was difficult. The water pressure was super low I could not have a shower. The ceiling above the bath tub was low so you could only have a shower at the rear of the tub. The staff were friendly and breakfast was nice. View from the room was nice and bed was comfortable. Was close to the town centre and Lands end was only a 20min drive.

Tips:

Beach, Lands end, Town, Local shops, cafes all in walking distance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

5
out of 5

30th August 2021:

Very impressed with everyhing

Tips:

Lots to do. A beautiful okace

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

4.3
out of 5

30th August 2021:

Had a slight accident reported it to manager who was a bit of a Ass but the owner was Brilliant

Tips:

The Navy inn

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review we really appreciate it!

4.5
out of 5

29th August 2021:

Enjoyed stay and staff were friendly and helpful. The food both at breakfast and in the evenings were lovely. Only two comments on our stay. One being the limited parking - When booking with Expedia I specifically filtered free parking into my search and the Lugger was included. However we found there is only limited parking. Luckily we managed to squeeze into the last parking space available. The second issue was in the bathroom facilities. We were placed in room 24 - in the eaves of the building. The shower was situated over the bath but was in the angle of the eaves. This meant we either use the shower in one hand and risk getting water all over the place or kneel in the bath to use it as an overhead spray. We chose the latter ; which was both a joke and painful on the knees! We managed however and didn’t ask to change rooms as it seemed to be fully booked during our stay and also the rest of the room was nice.

Tips:

The bus service is excellent and worth taking out of Penzance and then walking back from your alighting point. (Warning though - some footpaths are however a bit overgrown ). The Lugger Inn has a good range of meals at reasonable prices.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review and we note both issues with parking and the hand held shower, this autumn we are looking into upgrading room 24 and as to the parking we are afraid that we are unable to extend this area, we do state that the car park is limited to x 6 cars on our website.

4.5
out of 5

28th August 2021:

Appreciate that it is busy especially with Covid, but in the interests of info flow i provide the below: On arrival had to wait for booking in assistance. The room was lovely despite the lack of a view. i would suggest that although the wardrobe was large it was too tall. Better to reduce the height and push it against the wall. Room would benefit from a small dressing type table under the TV. the current table is a bedside table and too small for the safe use of the kettle and cups. Breakfast was excellent. i had received an email re breakfast arrangements but these were not adhered to. lastly the hotel was clean and tidy, but was let down by the broken wall coverings along the corridors in several places. shame about the parking, the only negative in our stay. (Drop the kerb, remove the wall and allow cars to have better access and better parking. All the best.

Tips:

Superb location on the seafront close enough to town and rail station, plus petrol station and many restaurants covering many food types. Lands end, St Michaels Mount, fantastic scenery, coves, and beach's.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review, we note your comments... unfortunately we are unable to nock the car park wall down as the building is in a conservation area which is the same for the whole of Penzance, we do state that parking is of a premium in Penzance and whilst our car park is small it is "Free" we also advise that there is "Free" parking on the promenade which is directly opposite the lugger!

5
out of 5

28th August 2021:

we loved your hotel. The room was fabulous and the staff terrific. We don't know everyone's names but all the bar staff were great, the waitresses, Dawn at breakfast and Clara at dinner (and breakfast) and Dave and Lesley. We will certainly be back.

Tips:

The food is great at the Lugger but for other restaurants we would recommend the Navy Inn and the Old Lifeboat Bistro. The Landmark bus is a great way to see this part of Cornwall too. You can jump on and off and get the next bus. We visited Sennen Cove, Land's End, Carbis Bay and St Michael's Mount using the bus.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for a great review we really appreciate it!

4.8
out of 5

24th August 2021:

We had the best 5 nights what a lovely hotel with lovely staff so kind and very helpful, the breakfast was amazing and evening meal in the restaurant was even better! We were gutted we could not stay longer but have already booked up for next year! Can’t wait to return and would definitely recommend to family and friends

Tips:

We found it so much easier to get the train to places, the station is a 10 minute walk, also if goin into st ives would highly recommend goin on the seal island boat trip we seen both seals and dolphins was a memory my kids will never forget

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for a great review it is very much appreciated!

5
out of 5

22nd August 2021:

The rooms were clean, and very comfortable, and the staff was amazing. They went over and beyond to make our stay enjoyable. The choice of food in the restaurant was excellent. Thank you the Lugger inn.

Tips:

I highly recommend the Lugger in for anyone visiting Penzance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the great review it is very much appreciated!

2.3
out of 5

21st August 2021:

Certain staff were rude Parking was awful, either bone or blocked in. Couldn’t get reservations for dinner, booked for half 8 and was then cancelled. Room wasn’t cleaned, a pair of earrings and panty liner in the welcome book Face mask in my bed, cigarette filters under the bed. Complained to hotel and was laughed at, Left a night early due to not feeling welcome! Food at lunch and breakfast was amazing - do recommend the food Morning staff amazing! Favour the public over there own hotel guests Would not stay here or recommend to anyone other than the food!

Tips:

Must see St Michael’s mount Do the mermaid boat tour to see the dolphins and seals - absolutely amazing Highly recommend the food in the dolphin.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Oh dear!!!! If it wasn't for the fact that I know different as I checked you in, you would have an apology but this is definitely not true and you really could damage a business with this slander, you were treated the same as all our guests with respect and kindness we actually went out of our way to help you.... sorry that you feel this way and we have no idea why you feel this is acceptable behaviour

4.5
out of 5

20th August 2021:

Amazing food, lovely staff, rooms a bit dated and poor water pressure but we did get an upgrade to a sea view which was lovely 😊.

Tips:

St Ives, st micheals mount, mouse hole, lands end, lizard point, Porthleven, open top bus tour. Tourist information was very unhelpful though so probably best not to use them their advice was google or go and ask the place you want to visit. Lovely Thai restaurant, food at the Lugger inn was delicious I would recommend the cottage pie. Lovely Italian down the road and also in Newlyn

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

20th August 2021:

Stayed with my daddy snd teenage twins daughters We were impressed by the rooms my daddy had a sea view. We had a family room at the back it was spotless and comfortable. We were very impressed. We ate in the restaurant every night as food was so good. Staff were amazing even though it was very busy every night we were not in any rush. Every one was friendly even though they were rushed off their feet. The staff snd great food made up for the bad weather thank you all.

Tips:

It’s a great location you can walk to most places Shops snd other restaurants although we did not need to the food in hotel was excellent. We swam in the spectacular lifo pool well with a visit the cafe: served great coffee.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the great review it is very much appreciated!

4.5
out of 5

18th August 2021:

Everything was fine and we were pleased with the speed of our small food order. We were disappointed that we had to wait in the entrance for some while before we could check in and go to our room, especially as we had contacted you about our arrival off the Scillonian. We were very impressed by our room.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated!

5
out of 5

18th August 2021:

Beautiful room with sea view. The staff were always friendly and helpful. Restaurant food was delicious with a varied menu. Easy access to local area amenities.

Tips:

Recommend a visit to St Michael's Mount, the Jubilee pool and a seafront walk to Newlyn.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

5
out of 5

12th August 2021:

Really cosy hotel with friendly staff in a great location. The menu was amazing, so varied and tasty. The complimentary breakfast was also a lovely bonus!

Tips:

Really recommend the walk along the cost to Mousehole and buying a cornish pasty from the Hole Foods cafe there!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

11th August 2021:

Very helpful and friendly staff. The hotel is clean and tidy. Lots of stairs... if you have problems with mobility issues the hotel needs to be told in advance.

Tips:

We spent 7 evenings in Penzance and ate at the Lugger 5 of them. That should tell you everything you need to know! The walk to Mousehole is lovely but the village is very busy.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.3
out of 5

11th August 2021:

We were in room 9. The floorboards above our heads were very noisy during the night, and we had to wear earplugs the rest of our stay. We would also prefer some fresh fruit options for breakfast. But overall a pleasant stay and would come back and stay again.

Tips:

Day trip to Porthcurno and mousehole. And book restaurants in advance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review it is greatly appreciated!

4.5
out of 5

11th August 2021:

Don't let the look of the outside put you off, inside was clean and tidy. We had a double room which was ok, the only down side to the room was the en suite, it was very small. It's bed and breakfast and there was a good choice for breakfast. We had dinner there for the three nights we stayed and the food was excellent. Staff were friendly and like every where else they were a little short staffed but coped quite well.

Tips:

Plenty of local cafes and inns with cornish pasties and cream teas. St Michael's Mount and local town of Marazion is nice to visit but to view gardens and castle of St Michael's you have to book online, otherwise you would get in. Then there is Land's End and Geevor Tin Mine which we found interesting.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

11th August 2021:

Nice clean hotel with super friendly and helpful staff and the food was superb.

Tips:

The rockpool cafe in Mouse hole is a must for anyone visiting the area.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

11th August 2021:

Beautiful place to stay,being a solo traveller. I felt Luggers Inn a very welcoming place to stay,accommodation excellent,staff work very hard to accommodate everyone, from residents staying and pasding trade. Would definitely stay here again añd recommend, top quality,first class.Thank you for a wonderful stay.

Tips:

Close to bus station,railway station,lots to see and do

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

10th August 2021:

We had such a lovely stay here, the rooms are lovely and modern, the staff were also really lovely and chatty too and very welcoming, excellent location for all sight seeing in Cornwall, would highly recommended to anyone I know going on holiday here, will also continue to use them in the future myself

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

7th August 2021:

Whole place was fantastic. Staff were so professional & helpful & nothing was ever too much for them in order to make your stay as relaxed & enjoyable as possible. Food was amazing & very large portions. Location was great, away from the hussel & bussel & the view of looking out on the bay was just breath taking.room was beautiful & spacious & very clean. It had everything we needed for our stay. Very bright & it was beautiful waking up in the morning & sitting by the very large bay windows enjoying a hot cup of tea looking out on the sea.

Tips:

We traveled all around Cornwall. We did Landsend, Mouse hole, St Ives, Newquay & St Tangel is a must. So magical & breath taking & be sure to go and find the water fall but be sure to wear suitable footwear as it is a trek to the falls. The sea was very cold, however everyone around us were in wetsuits which allowed them to swim etc in the sea so that’s definitely something myself & my other half will be investing in.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

4th August 2021:

Had a lovely time. Great location. All staff really friendly and welcoming. All good was lovely. Loved having a sea view room and getting to watch the storm one of the evenings.

Tips:

Definitely go and see Lands End get a Cornish pasty Lovely walk to St Michaela’s Mount down the path from Penzance Station Luggers Inn for Full English Breakfast, Pannini’s and Pizza. And the local beers.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

5
out of 5

3rd August 2021:

Staff were super friendly and welcoming. Room was clean and tidy and breakfast was lovely.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4
out of 5

2nd August 2021:

The room was a great size as was the bathroom the shower needs a bigger shower head as not very powerful. Great value for the money.Not a lot to do in the area and not many pubs. Nice chip shop around the corner and very nice staff.Need a car to get around to visit local areas.

Tips:

Book up the restaurants before you go as mostly booked up. And if you wish to go the local outdoor pool book up online as defo not get in .

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

5
out of 5

31st July 2021:

The lady that served breakfast was absolutely fantastic (we didn’t get her name unfortunately). She was very friendly and welcoming and spoke to our two children as well. She also advised us where we could buy a charger from as we had left ours at home. She really made our stay!

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.5
out of 5

27th July 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for the feedback it is greatly appreciated... we have taken on board the scores and will endeavour to improve where possible.

4.8
out of 5

26th July 2021:

The location was great. It was easy for us to go wherever we needed to. The room was large and comfortable, though very warm despite us having the window open. We asked for fans but did not get them. The breakfast was filling and satisfying, and the food in the restaurant was the best we had on our trip, such scrumptious food and large portions. I would highly recommend The Lugger Inn to others coming to Penzance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the feedback it is greatly appreciated... we are sorry that you did not get a fan for your room at the time we now have a fan for every room. we hope that you will return again soon!

4.8
out of 5

23rd July 2021:

Amazing staff and great stay. As a nice touch in hot months, it would be extremely beneficial to provide a fan in the rooms as there is no air conditioning.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thanks for the review we now have fans for every room! Thanks for the feedback it is greatly appreciated!

4.8
out of 5

21st July 2021:

The location and the staff are the two greatest assets both being fantastic! It's an old building that does need some investment, such as plumbing and electrics, but one really cannot imagine a better place to stay. The care and attention of the staff is truly 5 star. Breakfast is superb and the restaurant menu doesn't disappoint.

Tips:

Penzance is one of our favourite places in the UK. The sea views are spectacular. In all other respects it's a busy seaside town with a good array of shops, pubs, restaurants etc.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for a great review we are so pleased that you enjoyed your stay with us and we hope that you will return again soon!

4.8
out of 5

21st July 2021:

The lugger inn is an excellent place to stay; ideally located on the front and close to restaurants and bars and the centre of town. The service was excellent; the staff are friendly and accommodating. We ate here on one night and the food was lovely. If we ever return to Penzance we will stay here again.

Tips:

There are many places to see close to Penzance: St Michael’s mount, St Ives, Lands End, Sennen Cove, Porthcurno are just some of the places within a short drive away and also reachable by public transport.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the lovely review, we are pleased that you enjoyed your stay and we will look forward to welcoming you back soon!

4.8
out of 5

20th July 2021:

A perfect stay, except that the TV in my room didn't work despite the best efforts of the manager and staff to get it working each day!

Tips:

For food I recommend the Taj Mahal Indian restaurant around the corner, and the Turks Head pub. A night walk around Penzance is wonderful - very atmospheric and so quiet apart from the seagulls. For swimming it's best to go to St Ives or Sennen Cove.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank for the review it is greatly appreciated!

5
out of 5

19th July 2021:

Our second stay both within Covid restrictions but we couldn't have felt safer, best wishes for continued normality.

Tips:

For eating, The Lugger Inn everytime but a nice meal was had at The Boatshed.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the kind review it is greatly appreciated!

4
out of 5

18th July 2021:

We were informed that the Bar & restaurant facilities were closed due to Covid out break. We should have been informed prior to arrival. Room 12 is very small and the water pressure in the bathroom very low especially to flush toilet and have a shower. However staff very helpful and when we did get to use the Restaurant on the last night the food was very good.

Tips:

Very good location within walking distance of the town centre, shops and Restaurants.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the review, we are sorry that the covid shutdown meant that we could not open our restaurant, we hope that this didn't affect your stay with us too much, yes we do experience low pressure for our water is a few of our rooms which is more prevalent when the INN is full... however we are working with a local plumber who is hopefully going to install a pump for this side of the building, we are grateful for your feedback.

3.5
out of 5

15th July 2021:

Although we appreciate it is a difficult time for the travel industry at the moment, this hotel clearly needs investment in it. The plumbing is very poor, we had to swap rooms 3 days into our stay as the shower did not work and a plumber could not be arranged to fix it. We also had no tv for 3 days as the aerial didn't work and the remote control was also faulty. This hotel is clearly a drinking place for the locals and as such felt very crowded at times with "drinkers". Breakfast was excellent, evening meals not so good. Can't fault the staff but as previously mentioned needs a lot of money spent to bring it up to an acceptable standard.

Tips:

No hairdryers in the room, lots of stairs, so if you do have mobility issues not great. Limited parking, but still a bonus in this area. Some great local restaurants and places to see, so a good base.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for your review of our INN... we are sorry that we were not up to your expectations...unfortunately during your stay we did have issues with the plumbing and the main aerial however, as Cornwall is inundated at present with tourists we did have to wait for both the plumber and the aerial specialist longer that we would normally... we hoped that by moving you into another room that this would help alleviate the stressfulness of the situation? the aerial specialist did come out within 24 hours and the plumbing issues were sorted the next day too, thank you for the review though we do take on board your comments but both issues were out of our hands as we do not have plumbers or aerial specialist on site.

4.8
out of 5

14th July 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

3.5
out of 5

14th July 2021:

The location of the hotel is excellent. The rooms are having a superb view and spacious for accommodating two adults and two children.I believe the number of staff are way too less in the hotel to provide room service and there is a lot of room for improvement. The breakfast was awesome and table service was excellent .

Tips:

The hotel is excellently located to visit several sights of Cornwall . Nearby there is restaurant named TajMahal which served excellent Indian cuisine.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN... we are sorry that you were expecting room service this unfortunately is not possible especially during the pandemic.... our staffing numbers are less than usual but this is due to lockdowns and re-recruiting has been an issue across the hospitality section... our staffing levels have now increased however, the tourism in the west country is at its highest ever and during this difficult times our job responsibilities has more than doubled... so we have to ask our guests to bare with us as we are doing our very best during such difficult times.

5
out of 5

12th July 2021:

Very helpful staff and excellent value for money

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.8
out of 5

12th July 2021:

A great place to stay, staff amazing, food excellent, best breakfast ever, can't wait to go back! Thank you Lesley, Dave and Steve, and all the staff.

Tips:

Must do is St Michael's Mount, but you must book in before you arrive. Minack theatre productions need booking as soon as you have your dates.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are so pleased that you enjoyed your stay with us here! we will look forward to seeing you again soon!

4.8
out of 5

11th July 2021:

On arriving, parking was an issue, which I realise isn’t Lugger Inn responsibility, but we had to park some distance away. The building itself looked tired and in need of a tidy up. We checked in and was asked to pay for our stay upfront, which was a new one on us, but was told that “some people had done a runner without paying” which didn’t add to the feel of the place. We were then showed to our room (24) which was nice and clean but again needed a revamp. There was no shower, so we had to sit in the bath and try and use the hand shower which was absolutely useless as it was impossible to regulate the water temperature which was either cold or scolding. We also had to run the water for ages before it warmed up. The bed was of very poor quality and was extremely soft and in need of a new mattress. The road noise was loud and constant throughout the night, all of which led to very disturbed sleep. Breakfast was superb, as were all the morning staff. They were friendly, helpful and an absolute credit to the Lugger Inn. In fact, all the staff were excellent. All in all, the the Lugger Inn is ok , but with a bit of tidying up and improvement with the finishes and the standard of furniture it could be so much better. But I wish to reiterate that the staff were first class.

Tips:

Navy Inn pub just round the corner is excellent. But whatever pub or restaurant you choose, book in advance.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: No

Owner Response:

Thank you for your review of our INN... we are pleased that you have given us 3 x 5 and 1 x 4 score out of 5.. we are sorry that the road noise annoyed you the promenade is not usually as busy as it is ... as you are probably aware Cornwall is experiencing a very high volume of visitors this year so it is naturally very busy...Our policy of paying on arrival is not uncommon most B+B's and Hotels in the west country have adopted this procedure, room 24 is in the eves of the INN and has just been re-carpeted and the mattress is new so we are sorry if you felt that it was too soft but we have to cater for all and we chose a medium mattress as recommended by the hotel trade, we understand that the bath is slightly smaller than a normal bath and the hand held shower is mainly to enable guests to wash their hair with, the room being situated in the eves does not allow for a full size stand up shower, the room is however full of character and shall we say a little quirky which most reviews have commented on and have liked.

5
out of 5

11th July 2021:

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

4.3
out of 5

10th July 2021:

Lovely situation and good sized room with good amount of tea/coffee facilities. Shower in ensuite had very weak flow. We did not get any fresh towels or room clean during our 6 night stay, I'm not sure if this is something we needed to request due to covid guidelines? Had to request fresh bin bag to empty waste bin in room. Staff helpful and friendly. Breakfast was OK but odd system in place for pre order rather than buffet due to covid.

Tips:

Lovely situation right on the promenade with decent parking as the promenade Street parking currently free by council. Great location for touring around West Cornwall (St Ives, Land's End and Lizard point all less than 1h drive)

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Dear guest thank you for the review, yes on check in you should have been informed that we are not allowed to enter your room during the pandemic... therefore any top up of clean linen/towels teas and coffees etc needs to requested and will be left outside of your room for you.... this would also have been sent to you via a covid letter prior to your stay with us... there is also a poster in reception for guests to read the covid instruction during your stay with us, we are so sorry that you experienced this confusion... with regards to breakfast it is quite common place now to have to pre order your breakfast choice the night before.... most B+B's are adopting this system.

4.3
out of 5

4th July 2021:

Excellent location, free limited parking on site, however also free parking on the road. Steve and team very helpful.

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you for the lovely review it is greatly appreciated!

5
out of 5

2nd July 2021:

Lovely hotel, great location

Tips:

Good location, free parking in streets. Great location to explore surrounding areas

Ratings:
Location
Cleanliness
Service/Staff
Facilities

Would Recommend: Yes

Owner Response:

Thank you very much for the great review it is greatly appreciated!

4.8
out of 5

1st July 2021:

great location and even better staff !

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Location
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Would Recommend: Yes

Owner Response:

Thank you so much for the lovely review it is greatly appreciated!

4.8
out of 5

29th June 2021:

Hotel nice food was nice the room could have been better especially the bathroom shower not much good

Tips:

Not much to do if it’s raining it’s a shame really because Penzance is a lovely place

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Location
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Would Recommend: No

Owner Response:

Thank you for your review it is greatly appreciated.

4.8
out of 5

27th June 2021:

I was blessed to have had yet another FABULOUS few days staying at The Lugger. The perfect room, with exceptional food and views, and, once again, looked after by the Lugger Crew made up of consummate professionals. Looking forward to my next visit already! J x 💕🙏🏽⚓️

Tips:

St Michael’s Mount is a must-see - lovely cafe at Marazion; Chapel Rock Cafe. Also worth walking or getting the bus around Mount’s Bay to the very quaint Mousehole. Penzance has everything that you need (including superb fresh pasties in Warrens) and Lavenders delicatessen for fabulous Cornish treats. The best ever fish chowder, and cream teas, are to be found at The Lugger Inn :-) J x

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Would Recommend: Yes

Owner Response:

Thank you for the lovely review we are so pleased that you enjoyed your stay!

4.8
out of 5

25th June 2021:

Staff are wonderful, so welcoming, couldn’t do enough for us, we had a lovely stay.

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Location
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Would Recommend: Yes

Owner Response:

Thank you for your review it is greatly appreciated.

4.8
out of 5

24th June 2021:

Excellent hot cooked breakfast, staff really friendly and helpful. Only fault sometimes water not hot enough and shower not very powerful. Would be good to have hairdryer in room.

Tips:

Lovely walk to St Michael’s mount, close to train station and bus station. Food in restaurant good, went to The Navy Inn just round the corner , highly recommend. The Admiral Benbow in town was good too. Hellys along the front lovely food and cocktails.

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Location
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Would Recommend: Yes

Owner Response:

Thank you for completing a review of our INN, we are pleased that you enjoyed your stay.. we do have hairdryers they are available on request and we do state this on our website.... your review is greatly appreciated.

5
out of 5

22nd June 2021:

The staff were extremely friendly and did there very best in attending to serving drinks and meals, especially at this difficult time.

Tips:

All the shops and bus services wre within walking distance.

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Would Recommend: Yes

Owner Response:

Thank you for the lovely review it is greatly appreciated

5
out of 5

22nd June 2021:

Hotel room was fantastic, we stayed here for my daughters wedding, nothing was too much trouble. The location of the Hotel would sell itself, but the reason I would hope to return are the staff, they are so friendly in what must be a difficult time. The breakfast team were so hard working but took the time to talk to you , I would thoroughly recommend this Hotel to anyone and look forward to one day returning 👍

Tips:

We had a wedding so didn’t really sight see but the promenade was lovely and we did visit the Jubilee pool which was a great experience 👍

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Would Recommend: Yes

5
out of 5

19th June 2021:

Lovely room facing the sea. Very helpful and friendly staff. We had to get to the ferry early and they kindly provided us with rolls to take away for breakfast. We would definitely recommend the Lugger Inn.

Tips:

Sadly we weren't there long enough to explore the area as we went to the Isles of Scilly the next morning.

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Would Recommend: Yes

3
out of 5

18th June 2021:

Shower water pressure too low (almost dripping instead of flowing). When reported to the manager was told that starting auxillary pump might fix it but cannot guarantee in a building 100 years old. Alas, the water pressure still remained extremely low throughout our stay with no intent to deliver a fix by the hotel management. Very disappointing. Other facilities that need improving - bathroom, windows (need replacement locks and double glazing), door locks, mazed hallway which makes it harder to traverse especially during Covid. In summary, Location was good, but the hotel needs major renovation and redesign. Staff at restaurant were good.

Tips:

Shower: Water pressure too low(dripping instead of flowing water), making it difficult to have a quick and meaningful shower. Was told by hotel manager that the building is 100+ years old with old plumbing therefore the issue could not be fixed. It would be good if they advertised that the property was run down and 100 years old! Location is on the promenade. However the hotel is in need of major renovation and redesign.

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Location
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Would Recommend: No

Owner Response:

So sorry that the water pressure in your bathroom and the age of the building affected your stay, did you ask at anytime to change rooms? we are aware that some issues with the building are a problem and the water pressure can be effected when we are running at full capacity which we have been since the end of April - we are doing our very best to sort the issue but the building is very old and it is proving difficult - thank you for your comments they are greatly appreciated.

5
out of 5

18th June 2021:

We enjoyed our stay and we have nothing negative to comment about. Breakfast was excellent and we ate twice in the evening could not fault. Staff were all friendly and obliging. The only that we think could be improved is the outside could do with a spruce up. Would definitely return.

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Would Recommend: Yes

5
out of 5

18th June 2021:

Really friendly and attentive staff Lovely clean rooms with comfortable beds Good food at the hotel restaurant (amazing desserts!)

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Would Recommend: Yes

5
out of 5

18th June 2021:

Oh my! What a wonderful place you have. The room was spotless and spacious, your staff were just lovely, the breakfasts were delicious. Excellent all round! It was my first visit to Cornwall but it won’t be my last. See you again soon!

Tips:

Get the tour bus to St Ives and Land’s End. It is beautiful! And the Barbara Hepworth Sculpture Gardens are divine.

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Would Recommend: Yes

5
out of 5

17th June 2021:

We especially enjoyed the sea view from our room, hotel location and breakfast.

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